Guest Service Associate Job at Marriott Bonvoy (Kochi)

Guest Services Associate

Guest Services Associate position at Sheraton Xian Hotel processing guest check-...

Location

China , Xi'an

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Fulltime

Guest Service Associate - Food & Beverage Service

Serve food courses and alcoholic beverages to guests. Set tables according to ty...

Location

India , Chandigarh

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None License or Certification

Job Responsibility

Serve food courses and alcoholic beverages to guests
Set tables according to type of event and service standards
Answer questions on menu selections
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Complete closing duties, including restocking items, turning off lights, etc
Present physical and accurate check to guest and process payment

What we offer

Training, development, recognition, holistic well-being, true camaraderie with a diverse group of co-workers, luxury environment

Fulltime

Guest Service Associate - Housekeeping

Respond promptly to requests from guests and other departments. Fill cart with s...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms
Replace dirty linens and terry with clean items
Make beds and fold terry
Clean bathrooms
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture, and appliances

What we offer

opportunities for training
development
recognition
pursue your passions in a luxury environment
focus on holistic well-being

Fulltime

Guest Services Associate I

As a Guest Services Associate I at Four Points by Sheraton Hefei Shushan, you wi...

Location

China , Hefei

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation

What we offer

Inclusive, people-first culture
Non-discrimination on any protected basis
Opportunities to put guests at ease in a friendly, genuine and approachable environment
Join a portfolio of brands with Marriott International
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Fulltime

Guest Service Associate Housekeeping

Clean and maintain areas of responsibility according to standards and procedures...

Location

India , New Delhi

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Primary school education
Good oral proficiency in English language
No experience is required, training will be provided

Job Responsibility

Clean and maintain areas of responsibility according to standards and procedures
Replenish guest supplies and ensure that guests requests are promptly attended to
Report damage or malfunction in hotel rooms/areas to Supervisor
Maintain equipment in a proper state of cleanliness
Maintain a section room report as well as a daily productivity report
Reports lost and found articles to the housekeeping office immediately
Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
Record room status in allocated section accurately
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

What we offer

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

Fulltime

Food & Beverage Service Associate

At Le Méridien Mahabaleshwar Resort & Spa, we are looking for curious and creati...

Location

India , Mahabaleshwar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist
Set up, stock, and maintain work areas
Inspect the cleanliness and presentation of all china, glass, and silver prior to use
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets

Job Responsibility

Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Perform other reasonable job duties as requested by Supervisors.

What we offer

Equal opportunity employer
Non-discrimination on any protected basis including disability, veteran status, or applicable law
Opportunity to join a global team
Access to meaningful career development.

Fulltime

Guest Relations Associate

The Alinea Group seeks a Guest Relations Associate. The ideal candidate has extr...

Location

United States

Salary:

19.50 - 20.00 USD / Hour

ALINEA

Expiration Date

Until further notice

Requirements

Outstanding written communication abilities
Excellent organizational and time-management skills
Works well on both a team and independently
Familiarity with hospitality industry standards
Anticipate restaurant team and guest needs
Adaptability and resourcefulness in a fast-changing environment
Must be eligible to legally work in the United States

Job Responsibility

Data entry
Maintaining a positive, empathetic, and professional attitude toward customers while responding promptly to their email inquires
Communicating and coordinating with colleagues as necessary in either lead or support roles as assigned daily
Supporting the restaurants by: Preparing reservation by compiling detailed notes on dietary restrictions, celebrations, mobility restrictions, VIP status, and special requests, Ensuring all reservation details have been reviewed for accuracy, Creating and sending daily and weekly reports using Excel, Google Sheets, and Gmail, Communicating directly with Managers, Chefs, and Ownership regarding food allergies, special requests, guest feedback, and press inquires, Reaching out to the waitlists to assist with bookings including large parties, Assisting guests with using Tock (reservation platform) by making bookings, adding supplements or beverage pairings, rescheduling bookings, cancel and refunding bookings
Support the Event’s Manager by: Distributing BEO’s and Guest lists, Communicating dietary needs of guests to the kitchen, Preparing reservations
Running other daily Guest Relations reports and tasks including: Tonight and Tomorrow Chef Reports, Multiple Visit/ Cross Venue Reports, T-shirt Order Reports which include creating shipping labels and communicating with the Facilities Department, Critic Check, Other resorts that may be created depending on the companies needs
Assist guests with the purchase and redemption of gift cards on Customer Connection platform
Answer emails, track packages, issue replacements refunds, and other tasks for the Aviary Book website

What we offer

Medical, vision, dental and life benefits available on the 1st month following full-time employment
50% company contribution to single HMO during the first 2 years of full-time employment, 100% contribution available after 2 years
Paid time off
401(K) with a company match of up to 4% of deferred earnings
CTA/Ventra discount available after 1 month of full-time employment
Employee Dining Discount, 20% to any Alinea Group restaurant
Referral Bonus Program available

Fulltime

Sales & Services Associate

Serve guests from around the world as they embark on their travel journey. Creat...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Serve guests from around the world
Create an effortless experience
Answer questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands
Assist customers with their booking needs or questions through preferred channels including voice, email, and chat
Process reservation requests
Support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximize revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management
Provide customer support through assistance and guidance in issue resolution

What we offer

Opportunity to work from home upon confirmation, subject to performance

Fulltime

Guest Service Associate

Marriott Bonvoy

Location:
India , Kochi

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 30, 2025

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Job Posted:
November 30, 2025