Guest Service Associate Job at Fairmont Grand Del Mar (Mumbai)

Guest Service Associate

Fairmont Grand Del Mar

Location:
India , Mumbai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Job Responsibility:

Provide proficient and professional guest service to the guests by meeting and also exceeding their expectations
Welcome the guests by greeting them as per the standards
Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)
Be ready and responsible for any job, which may be assigned by the Management

Requirements:

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Ensure to attend to guest complaints, requests or inquiries regarding the food and services
Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service
Identify optimal, cost effective use of the resources and educate the team on the same
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service
Ensure to be familiar with all dishes on the menu
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner
Ensure to handle the luggage in a courteous and efficient manner
Control room inventory and assign room per guest needs
Ensure to be familiar with the property lay out, fire exits and elevator locations
Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager
Ensure that breakage, pilferage and spoilage are kept to a bare minimum
Taking care of themselves and others
Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training
No interfering with or misusing safety equipment
Reporting all hazardous situations
Following all reasonable instructions from a manager

Additional Information:

Job Posted:
March 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Fairmont Grand Del Mar - All Job Offers

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Guest Service Associate

Fairmont Grand Del Mar

Location:
India , Mumbai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2026

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