Guest Service Associate Job at Marriott Bonvoy (Bengaluru)

Guest Service Associate

Join Our Team as a Guest Services Associate! Part-Time Role (includes evenings, ...

Location

United States , Willow Street

Salary:

Not provided

Willow Valley Associates, Inc.

Expiration Date

Until further notice

Requirements

High School Diploma or GED
1 year of related experience or training in a similar capacity
General computer skills, including Word, Excel, Outlook Email, UKG, and PEP
Hilton Brand Training required upon hire
RAMP Certification preferred but will train upon hire
Follow Willow Valley’s safety policies and procedures

Job Responsibility

Handle check-ins, check-outs, and manage guest accounts with a smile
Maintain accurate cash drawers, post charges, and ensure secure transactions
Answer inquiries about hotel services, local attractions, and make reservations
Relay messages and assist with in-house communications
Sell items through our convenience shops, including seasonal tickets and more
Provide a superior experience to all guests, exceeding their expectations with warm hospitality

What we offer

Vision insurance
Dental insurance
Matching 401(k)
Employee assistance program
Hotel discount program
Fun work environment
Opportunities for growth and development

Parttime

Guest Service Associate

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...

Location

India , Indore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Skilled in a wide range of housekeeping functions
Ensuring a safe work place
Following company policies and procedures
Maintaining confidentiality
Upholding quality standards
Maintaining professional uniform, personal appearance, and communications
Ability to be on feet and moving around (stand, sit, or walk for an extended time)
Ability to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Job Responsibility

Maintaining the appearance and cleanliness of the whole hotel
Delivering guest requests
Stocking carts
Cleaning rooms and public spaces
Doing other reasonable job duties as requested

Fulltime

Guest Service Associate

Prime Function: Ensure to provide proficient and professional guest service to t...

Location

India , Mumbai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Ensure to attend to guest complaints, requests or inquiries regarding the food and services
Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service
Identify optimal, cost effective use of the resources and educate the team on the same
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service
Ensure to be familiar with all dishes on the menu
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner

Job Responsibility

Provide proficient and professional guest service to the guests by meeting and also exceeding their expectations
Welcome the guests by greeting them as per the standards
Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)
Be ready and responsible for any job, which may be assigned by the Management

Fulltime

Guest Service Associate

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...

Location

India , Indore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Skilled in a wide range of housekeeping functions
Responsibility for maintaining the appearance and cleanliness of the whole hotel
Ensuring a safe work place
Following company policies and procedures
Maintaining confidentiality
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional
Ability to be on feet and moving around (stand, sit, or walk for an extended time)
Taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Job Responsibility

Delivering guest requests
Stocking carts
Cleaning rooms and public spaces
Maintaining the appearance and cleanliness of the whole hotel
Building an experience that is memorable and unique for guests

Fulltime

Guest Service Associate

Guest Service Associate position at Courtyard by Marriott Kochi Airport focused ...

Location

India , Kochi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Giving guests smooth check-in and check-out
Building memorable and unique guest experiences
Delivering wide range of services guiding guests through entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of local area

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global team environment
Professional development opportunities

Fulltime

Guest Service Associate

Primary Responsibilities: Responsible for daily administration, meeting and gree...

Location

India , Mumbai

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
Prior experience working with Opera or a related Property Management system

Job Responsibility

Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork
To maintain Front Office log book and shift reports
Respond to inquiries and resolve problems in an effective manner
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Maintain record of all banquet and any other functions in the hotel
Liaise with other departments for the resolution of day-to-day administrative and operational issues
Carry out other duties which naturally fall within the reasonable expectations of the post
Liaise with Housekeeping for the Room Status

Fulltime

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer telephones using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Job Responsibility

Answer telephone using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required to ensure overall hotel operation is properly maintained
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area, including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
Must be proactive in every area, including offering additional services
Must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
and protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Answering telephone using appropriate etiquette
Transferring calls to appropriate department or person
Address guest needs in a professional, positive and timely manner
Carry out other hotel duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

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