Guest Service Associate Job at Marriott Bonvoy (Indore)

Guest Service Associate

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

ensuring a safe work place
following company policies and procedures
maintaining confidentiality
upholding quality standards
ensuring your uniform, personal appearance, and communications are professional
stand, sit, or walk for an extended time
move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Job Responsibility

delivering guest requests
stocking carts
cleaning rooms and public spaces
maintaining the appearance and cleanliness of the whole hotel

Fulltime

Guest Service Associate

Our jobs aren’t just about giving guests a clean room and a freshly made bed. In...

Location

India , Indore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Skilled in a wide range of housekeeping functions
Ensuring a safe work place
Following company policies and procedures
Maintaining confidentiality
Upholding quality standards
Maintaining professional uniform, personal appearance, and communications
Ability to be on feet and moving around (stand, sit, or walk for an extended time)
Ability to take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)

Job Responsibility

Maintaining the appearance and cleanliness of the whole hotel
Delivering guest requests
Stocking carts
Cleaning rooms and public spaces
Doing other reasonable job duties as requested

Fulltime

Guest Service Associate

Prime Function: Ensure to provide proficient and professional guest service to t...

Location

India , Mumbai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Ensure to attend to guest complaints, requests or inquiries regarding the food and services
Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service
Identify optimal, cost effective use of the resources and educate the team on the same
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service
Ensure to be familiar with all dishes on the menu
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner

Job Responsibility

Provide proficient and professional guest service to the guests by meeting and also exceeding their expectations
Welcome the guests by greeting them as per the standards
Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)
Be ready and responsible for any job, which may be assigned by the Management

Fulltime

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer telephones using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Job Responsibility

Answer telephone using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required to ensure overall hotel operation is properly maintained
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area, including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
Must be proactive in every area, including offering additional services
Must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
and protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Answering telephone using appropriate etiquette
Transferring calls to appropriate department or person
Address guest needs in a professional, positive and timely manner
Carry out other hotel duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Guest Service Associate - F & B Service

Serve food courses and alcoholic beverages to guests. Set tables according to ty...

Location

India , Kochi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Serve food courses and alcoholic beverages to guests
Set tables according to type of event and service standards
Answer questions on menu selections
Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment

Fulltime

Guest Service Associate - Laundry

Operate and monitor washing, dry cleaning, and drying machinery, including addin...

Location

India , Chennai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps
Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard
Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts
Set dryers to designated times and temperatures based on fabrics contained in load
Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load
Fold cleaned articles into designated size, either by hand or using folding machine
Maintain accurate records of items laundered
Follow all company safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications

Fulltime

Guest Service Associate - Housekeeping

Respond promptly to requests from guests and other departments. Fill cart with s...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms
Replace dirty linens and terry with clean items
Make beds and fold terry
Clean bathrooms
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture, and appliances

Fulltime

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