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Guest Service Associate-Housekeeping

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
India , Kochi

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
  • Assist Housekeeping management in managing daily activities
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
  • Document and resolve issues with discrepant rooms with the Front Desk
  • Prepare and distribute room assignments to Housekeeping staff
  • Record, monitor, and update list of ‘Do Not Disturb' rooms
  • Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list
  • Complete required Housekeeping paperwork
  • Follow all company and safety and security policies and procedures
  • report any maintenance problems, safety hazards, accidents, or injuries
  • complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Ensure adherence to quality expectations and standards
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • Enter and locate work-related information using computers
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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