Guest Service Associate - Housekeeping Job at Marriott Bonvoy (Hyderabad)

Guest Services Associate

Guest Services Associate position at Sheraton Xian Hotel processing guest check-...

Location

China , Xi'an

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Fulltime

Housekeeping Associate

Our Guest Environment Experts are skilled in a wide range of housekeeping functi...

Location

India , Amritsar

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Ensuring a safe workplace
following company policies and procedures
maintaining confidentiality
upholding quality standards
ensuring uniform, personal appearance, and communication are professional
ability to stand, sit, or walk for extended periods
ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Job Responsibility

Delivering guest requests
stocking carts
cleaning rooms and public spaces
maintaining the appearance and cleanliness of the hotel
other reasonable job duties as requested

What we offer

Equal opportunity employer
fostering an inclusive environment
global team membership
access to professional opportunities

Fulltime

Housekeeping Associate

Housekeeping Associate position at Four Points by Sheraton Bengaluru Whitefield....

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

No high school diploma or G.E.D. equivalent required
No related work experience required
No supervisory experience required
No license or certification required
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Ability to move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance

Job Responsibility

Respond promptly to requests from guests and other departments
Fill cart with supplies and transport cart to assigned area
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
Replace guest amenities and supplies in rooms
Replace dirty linens and terry with clean items
Make beds and fold terry
Clean bathrooms
Remove trash, dirty linen, and room service items
Check that all appliances are present in the room and in working order
Straighten desk items, furniture, and appliances

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Supportive community environment
Global team membership
Career development opportunities

Fulltime

Front Office Associate

Front Office Associate position at JW Marriott Bengaluru Prestige Golfshire Reso...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

What we offer

Training and development opportunities
Recognition programs
Focus on holistic well-being
True camaraderie with diverse group of co-workers
Luxury work environment
Equal opportunity employer
Celebrating unique backgrounds of associates

Fulltime

Front Office Associate

Front Office Associate position at Courtyard by Marriott Bali Nusa Dua Resort re...

Location

Indonesia , Bali Nusa Dua

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Passionate about better serving travelers
Empowering guest experience
Being part of a small yet ambitious team
Learning opportunities
Global team environment
Professional development

Fulltime

Assistant Rooms Operations Manager

We are in search of a talented Assistant Rooms Operations Manager who is respons...

Location

Canada , Calgary

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A seasoned professional with a minimum of three years’ experience leading a housekeeping team, preferably in a similar sized property
A Hospitality or Tourism program graduate or degree holder
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety
Someone who has solid leadership skills, adept at training, coaching and motivating a team
An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently
Agile, able to shift priorities as needed, including handling guest or associate situations that may occur outside of typical work hours, covering shifts as necessary
Able to work well under pressure and enjoy a fast-paced environment
An excellent communicator who values teamwork and collaboration
Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 30 pounds or more

Job Responsibility

Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team
Educate and lead all housekeeping supervisors and associates on emergency procedures, and life safety precautions
Train, motivate and develop all housekeeping supervisors and associates, whilst maintaining a positive work environment for all
Develop and post timely work schedules for housekeeping associates
Provide support to all housekeeping associates at peak times by offering assistance where needed
Empower Housekeeping associates to deliver top-notch guest service by encouraging and rewarding responsive guest assistance
Respond to guest complaints and take corrective action to achieve guest satisfaction
Maintain physical product standards by routinely inspecting rooms, public areas, and laundry facilities to ensure proper working conditions and departmental supplies are stocked at proper levels
Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget
Establish department communication and information systems through all forms of communication across all departments, including logs, department meetings and Human Resources policies

What we offer

Competitive wages
Comprehensive benefits package
Training and development
Career advancement opportunities
Reward and recognition opportunities

Fulltime

Assistant Director of Rooms

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Job Responsibility

Functions as the strategic business leader of the property's Rooms Operations
Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping
Works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
Ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer
Analyzes service issues and identifies trends
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals
Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution
Monitors Rooms operations sales performance against budget

Fulltime