Guest Service Associate - Guest Experience Expert Job at Marriott Bonvoy (London)

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Answer telephones using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Job Responsibility

Answer telephone using appropriate etiquette
transfer calls to appropriate department or person
address guest needs in a professional, positive and timely manner
carry out other hotel duties that may be required to ensure overall hotel operation is properly maintained
exhibit courteous hospitality at all times and fully own each guest issue
be proactive in every area, including offering additional services
coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

New

Front Desk Associate - Guest Experience Expert

St. Pancras London is a five-star hotel that fuses Victorian elegance with conte...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
When in communication with the guest, must be proactive in every area, including offering additional services
Must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile, using the callers' name, taking and relaying messages, allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Bonvoy information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Guest Experience Expert (Guest Services Agent)

Reporting directly to the Guest Services Duty Manager, the successful incumbent ...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

An appropriate recognised qualification would be advantageous
A minimum of two years' experience in a similar position within a Hotel environment
Computer literate & extensive knowledge of Opera and Microsoft Office Package
Professional and pleasant disposition
Strong leadership and interpersonal skills essential
Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
Strong and effective communication, problem solving and decision making skills at all levels essential
Opera systems knowledge
Ability to work within a pressurized environment
Extensive knowledge about Cape Town tours and best restaurants

Job Responsibility

Complete all daily duties as set out in departmental duties and requirements
Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team
Ensure that the standards of service excellence and guest satisfaction are maintained
Lobby duty – interacting and rooming guests
Perform an efficient administrative support function as and when required
Ensure that every guest complaint is handled and solved to the satisfaction of the guest
Ensure that the standards of service excellence and guest satisfaction are met and maintained
Anticipate the needs of a guest and focus on attention to detail
Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression
Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams

Fulltime

Guest Experience Expert (Concierge, I-Job Program)

Responsible for the day-to-day services of the Concierge and Bell operations. En...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum qualification of GCE 'N' level
1-2 years of relevant working experience in Hotel's Concierge / Bell Captain / Senior Bellman / Bellman. No relevant experience are welcomed too
Integrated-Job (i-Job) program: Rotating to various sections of Front Office such as Front Desk, Call Centre, Bell & Executive Lounge
Able to handle cash transactions meticulously
General knowledge of Singapore city
Great communication & interpersonal skills
Great teamwork
Able to start work within short notice period.

Job Responsibility

Supervise and control the activities of the Bellman and Doorman
Maintain the cleanliness and the condition of the Marriott and Singapore's flag and report abnormalities to FOM / AFOM / DM
Perform daily Concierge and Bell Service duties which includes, but not limited to: Welcoming and greeting guests with a smile and positive attitude, Providing hotel guests with information about local attractions, Providing hotel guests with reservations-making at restaurants and attractions, Providing hotel guests with information about services and facilities of hotel, Assisting hotel guests with ground transportation arrangements, Liaising with transport vendor in case of discrepancies, Escort arriving and departing guests in a pleasant and respectful manner, Delivery of packages and luggage for internal and external guests, Maintains short-term and long-term luggage storage, Reviewing daily movement logs for abnormalities, Responding to internal and external e-mails and tele- enquiries using appropriate etiquette and professionalism, Reviewing the local events and happenings in the city and sharing internally and with guests
Ensure all storage items are recorded, and tags are issued accordingly
Attend daily briefing and 15 minutes training
Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates
Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties
Ensure function sheet displayed on notice board is updated
Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby
Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly

Fulltime

Guest Experience Expert

Reporting directly to the Guest Services Duty Manager, the successful incumbent ...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

An appropriate recognised qualification would be advantageous
A minimum of two years’ experience in a similar position within a Hotel environment
Computer literate & extensive knowledge of Opera and Microsoft Office Package
Professional and pleasant disposition
Strong leadership and interpersonal skills essential
Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
Strong and effective communication, problem solving and decision making skills at all levels essential
Opera systems knowledge
Ability to work within a pressurized environment
Extensive knowledge about Cape Town tours and best restaurants

Job Responsibility

Complete all daily duties as set out in departmental duties and requirements
Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team
Ensure that the standards of service excellence and guest satisfaction are maintained
Lobby duty – interacting and rooming guests
Perform an efficient administrative support function as and when required
Ensure that every guest complaint is handled and solved to the satisfaction of the guest
Anticipate the needs of a guest and focus on attention to detail. Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression
Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams
Fulfil a dual function across the Front Office operation, i.e switchboard and receptionist duties as and when operation requires

Fulltime

Guest Experience Associate German-Speaking

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Poland , Gdansk

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in German
Good English
Curious about the latest tech
Experience is a bonus
Communication Virtuoso
Empathy Expert

Job Responsibility

Handling reservation inquiries
Providing information about properties
Assisting with travel arrangements
Ensuring a positive customer experience

What we offer

Full training and mentor support
Modern office in Gdańsk
Career growth (92% of managers started as consultants)
Multisport & private medical care
Supportive team environment
Attendance bonus: up to 3000 PLN
Relocation package: 5500 PLN total
1st salary: 850 PLN transport + 2150 PLN accommodation
2nd & 3rd salary: 1250 PLN each

Fulltime

Guest Experience Expert

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Hungary , Budapest

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience

Job Responsibility

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
Maintain awareness of undesirable persons on property premises
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust
Address guests' service needs in a professional, positive, and timely manner
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Assist other employees to ensure proper coverage and prompt guest service
Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)

Fulltime

Guest Services Associate

We are seeking a Guest Services Associate who can work our daytime and evening s...

Location

United States , Nashville

Salary:

20.00 - 21.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

Guest First attitude towards hospitality including an insatiable need to create great experiences, an impactful first impression
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
Strong analytical, strategic, and collaborative skills
Comfortable working in a very fast-paced environment
A perfectionist, attentive to all the details
Focused, hard-working and willing to do what it takes for us to reach the next stage

Job Responsibility

Greet guests upon arrival and assist with check-in/check-out processes
Respond promptly and professionally to guest requests, inquiries, and concerns
Provide concierge services, including offering local recommendations, booking reservations, and assisting with special requests (transportation, activities, etc.)
Manage and prioritize guest issues, including resolving complaints and ensuring guest satisfaction
Assist with luggage storage and other guest services as needed
Coordinate with housekeeping to ensure room readiness and availability for arriving guests
Troubleshoot and resolve minor maintenance and technology issues (e.g., TV functionality, Wi-Fi, lock issues, etc.)
Act as a local expert, sharing insights and recommendations about the area to enhance the guest experience
Ensure seamless communication with hotel management, housekeeping, and maintenance teams to provide optimal guest service
Assist in ensuring the property is well-maintained and presents a welcoming environment for guests

What we offer

Paid Time Off
Company-sponsored insurance (medical, dental, vision, life, etc.)
Complimentary and discount stays at AvantStay properties
Fitness Reimbursement
Mileage Reimbursement

Fulltime

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Guest Service Associate - Guest Experience Expert

Job Description

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What we offer

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