Guest Service Associate - Guest Experience Expert Job at Marriott Bonvoy (London)

Director of Hospitality

Villatel, a multifaceted hospitality company, seeks a highly experienced and dyn...

Location

United States , Orlando

Salary:

Not provided

Villatel

Expiration Date

Until further notice

Requirements

Minimum of 5-7 years of progressive leadership experience in a high-end hospitality environment, with a proven track record of managing and mentoring teams
A background in managing guest experiences in both Marriott Bonvoy branded properties and independent short-term vacation rentals is a plus
An unwavering passion for hospitality and a demonstrated commitment to exceeding guest expectations through personalized service and meticulous attention to detail across diverse property types
Exceptional interpersonal and communication skills, with the ability to build rapport and influence and manage expectations for both guests and team members from various backgrounds
Excellent verbal and written communication skills are essential, with the ability to interact professionally and effectively with guests, colleagues at all levels, and executive management
Demonstrated ability to lead and empower a team to achieve strong problem-solving skills and the capacity to think strategically and act decisively to address complex guest inquiries or resolve critical issues in a timely and satisfactory manner for all guests
Proven ability to work collaboratively and strategically with colleagues and across departments to achieve common organizational goals and ensure consistently high levels of guest satisfaction throughout the entire resort
Meticulous attention to detail coupled with strong organizational skills and the resourcefulness to ensure accuracy in all aspects of guest service requests and resolutions for both Marriott Bonvoy and independent rental guests
High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or a related field is strongly preferred

Job Responsibility

Provide strong leadership and oversight to the Guest Experience team, ensuring consistent adherence to high service standards across both our Marriott Bonvoy and independent rental offerings
Collaborate strategically with operations, maintenance, and dispatch teams to effectively fulfill complex guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for all guests, regardless of their accommodation type
Manage complex guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a focus on exceeding expectations for both Marriott Bonvoy and independent rental guests
Expertly utilize multiple technology applications across the Villatel Villas and Apartments by Marriott Bonvoy business operations, as well as any systems relevant to managing independent vacation rental guest experiences
Empower team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a calm and confident demeanor under pressure across all property types
Uphold and champion brand standards for both Villatel and Marriott Bonvoy, actively contributing to a culture characterized by excellence, trust, and accountability across the guest experience team
Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, via phone, or through electronic communication channels, ensuring a consistent and positive experience for all guests
Capture and critically analyze guest feedback data to continuously improve service standards and identify areas for team development across all segments of the resort
Actively solicit feedback from guests regarding their stay in both our Marriott Bonvoy and independent rental properties, listen attentively to their concerns and suggestions, and effectively relay relevant information to executive management and appropriate departments for strategic action and team training
Oversee the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for all types of accommodations within the resort

Fulltime

Guest Service Associate - Guest Experience Expert

As our Guest Service associate at St. Pancras London, you are responsible for an...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must exhibit courteous hospitality at all times and fully own each guest issue
Must be proactive in every area, including offering additional services
Must co-ordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with results
Must follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
and protect company assets
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name taking and relaying messages and allowing the caller to end, transferring calls to appropriate person or department, requesting permission before placing caller on hold
Perform other reasonable job duties as requested by Supervisors
Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction

Job Responsibility

Answering telephone using appropriate etiquette
Transferring calls to appropriate department or person
Address guest needs in a professional, positive and timely manner
Carry out other hotel duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
20% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme

Fulltime

Guest Experience Expert (Guest Services Agent)

Reporting directly to the Guest Services Duty Manager, the successful incumbent ...

Location

South Africa , Cape Town

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

An appropriate recognised qualification would be advantageous
A minimum of two years' experience in a similar position within a Hotel environment
Computer literate & extensive knowledge of Opera and Microsoft Office Package
Professional and pleasant disposition
Strong leadership and interpersonal skills essential
Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
Strong and effective communication, problem solving and decision making skills at all levels essential
Opera systems knowledge
Ability to work within a pressurized environment
Extensive knowledge about Cape Town tours and best restaurants

Job Responsibility

Complete all daily duties as set out in departmental duties and requirements
Be flexible within Front of House operations to complete additional tasks as and where directed by the Front of House Management team
Ensure that the standards of service excellence and guest satisfaction are maintained
Lobby duty – interacting and rooming guests
Perform an efficient administrative support function as and when required
Ensure that every guest complaint is handled and solved to the satisfaction of the guest
Ensure that the standards of service excellence and guest satisfaction are met and maintained
Anticipate the needs of a guest and focus on attention to detail
Recognize every guest as an individual, treating them with warmth and taking every opportunity to make a positive impression
Liaise with other departments and associates to ensure the smooth running of Guest Services to ensure strong collaboration between Operations Teams

Fulltime

Brow Waxing Expert

The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by...

Location

United States , Johnstown

Salary:

Not provided

Ulta Beauty

Expiration Date

Until further notice

Requirements

High school diploma is preferred
Cosmetology or esthetics license where required by state law
Experience in make-up application
eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred
Proficiency with use of equipment needed to perform technical work
Demonstrates significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Ability to work independently and as part of a team
Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
Strong communication skills

Job Responsibility

Maximizing sales in the Benefit brand by engaging guests to determine their individual needs
Assisting guests in the selection and purchase of merchandise
Performing short services, including eyebrow/facial waxing and tinting
Representing the image, products, and culture of the brand to the Ulta Beauty guest
Supporting the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards)
Ensuring each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services
Performing makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience
Performing short services at the Brow Bar, including (but not limited to), eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with all of Ulta Beauty’s policies and procedures
Using appointment book or system to book guests’ appointments for initial services, return services, and events
Taking the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests

Parttime

Brow Waxing Expert

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta ...

Location

United States , The Woodlands

Salary:

Not provided

Ulta Beauty

Expiration Date

Until further notice

Requirements

High school diploma is preferred
Cosmetology or esthetics license where required by state law
Experience in make-up application
eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred
Proficiency with use of equipment needed to perform technical work
Demonstrates significant competency in sales, products, and service
Ability to build and maintain strong customer relationships
Ability to work independently and as part of a team
Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
Strong communication skills

Job Responsibility

Meet or exceed Benefit brand sales and service goals, and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty
Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience
Perform short services at the Brow Bar, including (but not limited to), eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with all of Ulta Beauty’s policies and procedures
Use appointment book or system to book guests’ appointments for initial services, return services, and events
Meet average sales per labor hour and sales to service ratio goal
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
Maintain prompt, regular attendance
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served
Regularly participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand and category education, to enable continuous professional development and drive sales performance

Fulltime

Sales Associate

Marc Jacobs International seeks a Sales Associate to join its Miami Design Distr...

Location

United States , Miami

Salary:

Not provided

Marc Jacobs

Expiration Date

Until further notice

Requirements

1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
Experience in generating sales, building, and developing client relations
Demonstrated verbal and written communication skills
Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Excellent organizational, follow-up, and time management skills
Passion for the Marc Jacobs brand and product offering
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays

Job Responsibility

Consistently achieve or exceed individual & store sales and other commercial KPIs
Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
Capture client data by cultivating new and existing client relationships
Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
Foster a culture of collaboration and open communication with colleagues and management
Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
Ensure both the sales floor and stockroom are well-organized

What we offer

Paid holidays
vacation time
sick and personal time
medical, dental and vision insurance
401k matching
discounts on travel, entertainment, and more through PerkSpot
discounts on MJ products
access to discounts on other LVMH brands

Parttime

Sales Associate

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks ...

Location

United States , Jacksonville

Salary:

Not provided

Marc Jacobs

Expiration Date

Until further notice

Requirements

1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
Experience in generating sales, building, and developing client relations
Demonstrated verbal and written communication skills
Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Excellent organizational, follow-up, and time management skills
Passion for the Marc Jacobs brand and product offering
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays

Job Responsibility

Consistently achieve or exceed individual & store sales and other commercial KPIs
Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
Capture client data by cultivating new and existing client relationships
Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
Foster a culture of collaboration and open communication with colleagues and management
Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
Ensure both the sales floor and stockroom are well-organized

What we offer

Paid holidays
vacation time
sick and personal time
medical, dental and vision insurance
401k matching
discounts on travel, entertainment, and more through PerkSpot
discounts on MJ products
access to discounts on other LVMH brands

Parttime

Sales Associate

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks ...

Location

United States , Central Valley

Salary:

16.00 - 17.00 USD / Hour

Marc Jacobs

Expiration Date

Until further notice

Requirements

1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
Experience in generating sales, building, and developing client relations
Demonstrated verbal and written communication skills
Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Excellent organizational, follow-up, and time management skills
Passion for the Marc Jacobs brand and product offering
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays

Job Responsibility

Consistently achieve or exceed individual & store sales and other commercial KPIs
Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
Capture client data by cultivating new and existing client relationships
Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
Foster a culture of collaboration and open communication with colleagues and management
Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
Ensure both the sales floor and stockroom are well-organized

What we offer

Paid holidays
Vacation time
Sick and personal time
Medical, dental and vision insurance
401k matching
Discounts on travel, entertainment, and more through PerkSpot
Discounts on MJ products
Access to discounts on other LVMH brands

Parttime

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Guest Service Associate - Guest Experience Expert

Job Description

Job Responsibility

Requirements

What we offer

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