Guest Service Associate - Front Office, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Chennai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Guest Service Associate - Front Office at Courtyard Chennai is responsible for organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. The role involves securing payment, verifying and adjusting billing, activating and filing room keys, and processing all guest requests and relay messages. The associate will also identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. The position requires following all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to the manager, and ensuring uniform and personal appearance are clean and professional. The associate will welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. The role involves standing, sitting, or walking for an extended period of time and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.

Job Responsibility:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift
secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
Notify Loss Prevention/Security of any guest reports of theft
Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift
secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
Notify Loss Prevention/Security of any guest reports of theft
Follow all company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

What we offer:

Equal opportunity employer
fostering an environment where the unique backgrounds of associates are valued and celebrated
non-discrimination on any protected basis

Additional Information:

Job Posted:
June 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Associate - Front Office