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Guest Service Assistant

hi-birminghambromsgrove.co.uk Logo

Holiday Inn Birmingham Bromsgrove

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Location:
United Kingdom , East Kilbride

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant. This role reports directly to the Guest Service Manager.

Job Responsibility:

  • Deliver excellent service across reception, restaurant, bar, meetings and events.
  • Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
  • Build genuine relationships with guests, adapting your approach to each individual.
  • Maintain cleanliness and presentation across all guest areas.
  • Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
  • Represent our values and culture, keeping guest experience at the centre of everything you do.

Requirements:

  • A genuine passion for people and hospitality. Experience is great, but not essential.
  • Strong communication skills and the confidence to work as part of a team.
  • A proactive approach. (You notice what needs to be done and make it happen!)
  • Comfortable using technology, including MS Office and similar tools.
What we offer:
  • Career development through fully funded apprenticeships and our internal development programme.
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out.
  • Free use of our gyms, pools, and leisure facilities.
  • 24/7 access to wellbeing, financial, and legal support.
  • Monthly service charge

Additional Information:

Job Posted:
April 23, 2026

Expiration:
June 05, 2026

Employment Type:
Parttime
Work Type:
On-site work
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