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Guest Service Assistant

Holiday Inn Ipswich

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Location:
United Kingdom , Haydock

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.21 GBP / Hour

Job Description:

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

Job Responsibility:

  • Deliver excellent service across reception, restaurant, bar, meetings and events
  • Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting
  • Build genuine relationships with guests, adapting your approach to each individual
  • Maintain cleanliness and presentation across all guest areas
  • Help the hotel meet brand standards and company goals by delivering outstanding service every shift
  • Represent our values and culture, keeping guest experience at the centre of everything you do

Requirements:

  • A genuine passion for people and hospitality
  • Strong communication skills and the confidence to work as part of a team
  • A proactive approach
  • Comfortable using technology, including MS Office and similar tools

Nice to have:

Experience is great, but not essential

What we offer:
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • monthly service charge

Additional Information:

Job Posted:
December 26, 2025

Expiration:
January 08, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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