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Guest Service Assistant

United Kingdom, Ipswich 12.71 GBP / Hour · Job Posted May 29, 2026
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Job Responsibility

  • Deliver excellent service across, restaurant, bar, meetings and events.
  • Support with tasks including, food and drink service, conference set-ups, and banqueting.
  • Build genuine relationships with guests, adapting your approach to each individual.
  • Maintain cleanliness and presentation across all guest areas.
  • Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
  • Represent our values and culture, keeping guest experience at the centre of everything you do.

Requirements

  • A genuine passion for people and hospitality. Experience is great, but not essential.
  • Strong communication skills and the confidence to work as part of a team.
  • A proactive approach. (You notice what needs to be done and make it happen!)
  • Comfortable using technology, including MS Office and similar tools.

What we offer

  • Career development through fully funded apprenticeships and our internal development programme.
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out.
  • Free use of our gyms, pools, and leisure facilities.
  • 24/7 access to wellbeing, financial, and legal support.
  • Monthly service charge

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