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Aimbridge Hospitality EMEA Logo Aimbridge Hospitality EMEA · Hospitality and Tourism

Guest Service Assistant

United Kingdom, London 30156.88 GBP / Year · Job Posted June 03, 2026
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Job Description

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel. As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first-class guest experience.

Job Responsibility

  • Providing the highest level of customer service to guests
  • Greeting guests
  • Assisting with check-in and check-out
  • Handling inquiries and complaints
  • Booking reservations
  • Providing information about local attractions
  • Maintaining a clean and organised workspace
  • Offering support to colleagues across all areas of the business

Requirements

  • Valid right to work for full time without any visa restrictions
  • Communication skills
  • Organisational skills
  • Attention to detail
  • Basic computer skills, including proficiency in Microsoft Office, email, and internet use
  • Some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
  • Passionate about providing an exceptional guest experience

Nice to have

Some experience with hotel management software systems such as Opera or Fidelio

What we offer

  • Industry leading training and leadership development opportunities
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings
  • 24/7 access to employee assistance programme
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Becoming part of the IHG Hotels & Resorts family
  • Great flexibility if required
  • Paid breaks and 28 days holidays including bank holidays
  • Starting salary above national minimum wage
  • Free staff parking
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