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Holiday Inn Ipswich-Orwell · Hospitality and Tourism

Guest Service Assistant

United Kingdom, Rugby-Northampton 12.71 GBP / Hour · Job Posted June 28, 2026
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Job Description

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant. This role reports directly to the Guest Service Manager.

Job Responsibility

  • Deliver excellent service across reception, restaurant, bar, meetings and events
  • support with tasks including check in/out, food and drink service, conference set-ups, and banqueting
  • build genuine relationships with guests, adapting your approach to each individual
  • maintain cleanliness and presentation across all guest areas
  • help the hotel meet brand standards and company goals by delivering outstanding service every shift
  • represent our values and culture, keeping guest experience at the centre of everything you do

Requirements

  • A genuine passion for people and hospitality
  • strong communication skills and the confidence to work as part of a team
  • a proactive approach
  • comfortable using technology, including MS Office and similar tools

What we offer

  • Career development through fully funded apprenticeships and our internal development programme
  • discounts on hotel stays and a variety of major retailers, restaurants and days out
  • free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • monthly service charge
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