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Aimbridge Hospitality EMEA Logo Aimbridge Hospitality EMEA · Hospitality and Tourism

Guest Service Assistant

United Kingdom, Birmingham 13.21 GBP / Hour · Job Posted June 28, 2026
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Job Description

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Your day will be vaired and no day will be the same. The role includes covering reception, breakfast or housekeeping. Responsibilities could include greeting guests, assisting with check-in and check-out, working in breakfast or cleaning rooms.

Job Responsibility

  • Covering reception, breakfast or housekeeping
  • Greeting guests
  • Assisting with check-in and check-out
  • Working in breakfast or cleaning rooms
  • Offering support to colleagues across all business areas to ensure a first-class guest experience

Requirements

  • Communication skills
  • Organizational skills
  • Flexibility
  • Technical skills

Nice to have

Experience with hotel management software systems such as Opera or Fidelio

What we offer

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Flexible working opportunities
  • Paid breaks
  • Starting salary above national minimum wage
  • Access to hotel gym facilities
  • International employee discounts in hotels
  • flexible working opportunities
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