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Guest Service Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Cambourne, Cambridge West

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.31 GBP / Hour
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Job Description:

We at the Holiday Inn Express – Cambourne, Cambridge West, are looking for a part time Guest Service Assistant. Lighthouse Hotel Management are recruiting for the exciting role of part time Guest Service Assistant at the Holiday Inn Express Cambourne - Cambridge West. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing to learn. You will be a team player to assist in all areas of the front of house operation.

Job Responsibility:

  • Deliver excellent customer service
  • Have strong administration and computer skills with a good telephone manner
  • Be a team player to assist in all areas of the front of house operation

Requirements:

  • A great personality and be genuine, approachable and attentive
  • A proven track record in a similar role
  • Good organisation, communication and planning skills gained through previous experience
  • Ability to work in a dynamic and fast-moving environment
  • Have high energy and a fearless do-it-yourself attitude
  • Desire to learn and develop
  • Strong communicator that loves to chat to our guests
  • Someone who comes to work with a smile and wants to make sure everyone around you leaves with a smile
  • Smart professional appearance
  • A sense of humour

Nice to have:

  • Hotel reception experience
  • A good working knowledge of hotel systems is desirable but not essential
  • Ability to work under pressure independently
  • Basic kitchen experience
What we offer:
  • Free carparking
  • Discounted hotel rooms
  • Free meals
  • Enhanced benefits for all employees – including 24/7 access to an online GP
  • Extensive training and development programs
  • Employee / Friend & Family discounts on hotel stays and dining
  • Vibrant and inclusive work environment
  • Employee recognition programs
  • Uniform & Meals on duty provided
  • Death in service benefit for contracted employees

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Parttime
Work Type:
On-site work
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