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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Guest Service Assistant

United Kingdom, Liverpool 12.31 GBP / Hour · Job Posted March 02, 2026
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Job Description

Lighthouse Hotel Management are recruiting for the exciting role of Guest Service Assistant at the Holiday Inn Express Liverpool Central. The successful applicant for this role will deliver excellent customer service and have strong administration and computer skills with a good telephone manner, have a positive and confident ‘can do' attitude and be willing to learn. You will be a team player to assist in all areas of the front of house operation. This exciting role provides an excellent opportunity to join the team and be part of an iconic-branded hotel in a busy competitive marketplace.

Job Responsibility

  • Deliver excellent customer service
  • Have strong administration and computer skills with a good telephone manner
  • Be a team player to assist in all areas of the front of house operation

Requirements

  • Personal motivation
  • A real team player with a passion for delivering great hospitality
  • A great personality and be genuine, approachable and attentive
  • A proven track record in a similar supervisory role
  • Good organisation, communication and planning skills gained through previous experience
  • Ability to work in a dynamic and fast-moving environment
  • Have high energy and a fearless do-it-yourself attitude
  • Desire to learn and develop
  • Strong communicator that loves to chat to our guests
  • Someone who comes to work with a smile and want to make sure everyone around you leaves with a smile
  • Smart professional appearance
  • A sense of humour

Nice to have

  • Hotel reception experience
  • Hotel kitchen experience
  • A good working knowledge of hotel systems is desirable but not essential
  • Ability to work under pressure independently

What we offer

  • Competitive salary and opportunities for career growth within Lighthouse Hotel management family
  • Enhanced benefits for all employees – including 24/7 access to an online GP
  • Extensive training and development programs to enhance your skills and knowledge
  • Employee / Friend & Family discounts on hotel stays and dining
  • Vibrant and inclusive work environment with a diverse team
  • Employee recognition programs to celebrate your achievements
  • Uniform & Meals on duty provided
  • Death in service benefit for contracted employees
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