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Aimbridge Hospitality EMEA · Hospitality and Tourism

Guest Service Assistant

United Kingdom, Stansted 27040.00 GBP / Year · Job Posted June 14, 2026

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Job Description

Our Guest Service Assistants are responsible for providing the highest level of customer service to our guests. Responsibilities include greeting guests, assisting with check-in and check-out, handling inquiries and complaints, booking reservations, providing information about local attractions, and maintaining a clean and organised workspace. You’ll have the ability to remain calm and professional in high-pressure situations which will ensure that our guests have a positive experience and feel welcomed and valued during their stay, which impact the success and reputation of our hotel.

Job Responsibility

Greeting guests
Assisting with check-in and check-out
Handling inquiries and complaints
Booking reservations
Providing information about local attractions
Maintaining a clean and organised workspace
Offering support to colleagues across all areas of the business

Requirements

Communication skills
Organizational skills
Attention to detail
Technical skills

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Company sick pay

Aimbridge Hospitality EMEA - All Job Offers

27040.00 GBP / Year · Stansted

Guest Service Assistant

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