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Aimbridge Hospitality EMEA Logo Aimbridge Hospitality EMEA · Hospitality and Tourism

Guest Service Assistant

United Kingdom, Manchester 13.36 GBP / Hour · Job Posted June 09, 2026
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Job Responsibility

  • Providing the highest level of customer service to guests
  • greeting guests
  • assisting with check-in and check-out
  • handling inquiries and complaints
  • booking reservations
  • providing information about local attractions
  • maintaining a clean and organised workspace
  • offering support to colleagues across all areas of the business to ensure a first-class guest experience

Requirements

  • Communication skills
  • Organizational skills
  • Attention to detail
  • Technical skills: basic computer skills including proficiency in Microsoft Office, email, and internet use
  • Some experience with hotel management software systems such as Opera or Fidelio will be an added advantage

What we offer

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • 24/7 access to our employee assistance programme
  • Uncapped incentives to reward you for your contributions
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