Guest Service Assistant

• Providing the highest level of customer service to our guests
• Greeting guests
• Assisting with check-in and check-out
• Handling inquiries and complaints
• Booking reservations
• Providing information about local attractions
• Maintaining a clean and organised workspace
• Offering support to colleagues across all areas of the business to ensure a first-class guest experience

• Communication skills
• Organisational skills
• Attention to detail
• Technical skills
• Basic computer skills, including proficiency in Microsoft Office, email, and internet use
• Some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Passionate about providing an exceptional guest experience and living through our brand standards

Some experience with hotel management software systems such as Opera or Fidelio will be an added advantage

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Minimum of 30 days holiday
• Access to hotel gym facilities
• Free staff parking