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Guest Service Assistant

United Kingdom, Hamilton · Job Posted June 09, 2026
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Job Responsibility

  • Providing the highest level of customer service to our guests
  • Greeting guests
  • Assisting with check-in and check-out
  • Handling inquiries and complaints
  • Booking reservations
  • Providing information about local attractions
  • Maintaining a clean and organised workspace
  • Offering support to colleagues across all areas of the business to ensure a first-class guest experience

Requirements

  • Communication skills
  • Organisational skills
  • Attention to detail
  • Technical skills
  • Basic computer skills, including proficiency in Microsoft Office, email, and internet use
  • Some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
  • Passionate about providing an exceptional guest experience and living through our brand standards

Nice to have

Some experience with hotel management software systems such as Opera or Fidelio will be an added advantage

What we offer

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
  • Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Flexible working opportunities
  • Minimum of 30 days holiday
  • Access to hotel gym facilities
  • Free staff parking

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