Guest Service Assistant (Receptionist)

• Greeting guests
• Assisting with check-in and check-out
• Handling inquiries and complaints
• Booking reservations
• Providing information about local attractions
• Maintaining a clean and organised workspace
• Remaining calm and professional in high-pressure situations
• Offering support to colleagues across all areas of the business to ensure a first-class guest experience

• Valid right to work for full time without any visa restrictions
• Excellent communication skills, both verbal and written
• Good organisational skills
• Attention to detail
• Basic computer skills, including proficiency in Microsoft Office, email, and internet use
• Experience with hotel management software systems such as Opera or Fidelio is an added advantage
• Passionate about providing an exceptional guest experience and living through our brand standards

Experience with hotel management software systems such as Opera or Fidelio

• Industry leading training and leadership development opportunities
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings
• 24/7 access to our employee assistance programme
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Becoming part of the IHG Hotels & Resorts family
• Great flexibility if required
• Paid breaks
• 28 days holidays including bank holidays
• Starting salary above national minimum wage
• Free staff parking