Guest Service Assistant (Nights) Job at Holiday Inn Birmingham Bromsgrove (Newport Pagnell)

Nights Guest Service Assistant

As our Nights Guest Service Assistant you’ll be responsible for providing except...

Location

United Kingdom , Stansted

Salary:

27699.00 GBP / Year

Aimbridge Hospitality EMEA

Expiration Date

Until further notice

Requirements

Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Job Responsibility

Providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations
Maintaining a clean and organised front desk area
Supporting operations in food and beverage, maintenance and all other areas that require first class customer service skills and exemplary team work skillset

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Company sick pay - Giving you piece of mind when you need it the most

Fulltime

Food & Beverage Guest Service Assistant

Location

United Kingdom , Hamilton

Salary:

12.71 GBP / Hour

Aimbridge Hospitality EMEA

Expiration Date

August 07, 2026

Requirements

Food and Beverage experience isn't essential
strong communication skills
ability to work well in a team
attention to detail
flexibility to work varying shifts, including nights, weekends and holidays

Job Responsibility

Ensure guests have a positive, first class dining experience
greet guests
take orders
serve food and drinks
handle payments
maintain a clean and organised dining area
restock supplies
assist with food preparation as needed
work agilely to support the rest of the wider business

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings
24/7 access to employee assistance programme
Flexible working opportunities
Access to hotel gym facilities
Starting salary above national minimum wage
Free staff parking

Parttime

Night Guest Service Assistant

Join our dedicated team at Holiday Inn Express - Cambourne - Cambridge West as a...

Location

United Kingdom , Cambourne

Salary:

27551.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a guest service or customer-facing role, preferably within the catering & hospitality industry
Excellent communication and interpersonal skills with a friendly and approachable manner
Ability to work independently and make decisions during night shifts
Strong organisational skills and attention to detail
Basic IT skills, including familiarity with hotel management systems or willingness to learn
Flexible approach to working hours, including nights, weekends, and public holidays
Understanding of health and safety standards relevant to the hospitality sector

Job Responsibility

Welcoming and assisting guests arriving during night hours with warmth and professionalism
Handling check-ins and check-outs efficiently using hotel management software
Responding promptly to guest enquiries and resolving any issues to ensure complete guest satisfaction
Monitoring and maintaining the security of the hotel premises throughout the night
Managing telephone calls and messages, directing them appropriately
Coordinating with other departments such as housekeeping and maintenance to ensure smooth operations
Maintaining accurate records and preparing nightly reports for management review
Ensuring compliance with health and safety regulations and company policies

What we offer

Competitive salary of £27,551.00 per annum reflecting your skills and responsibilities
Permanent, full-time employment with a supportive and friendly team environment
Opportunities for professional development and training within Lighthouse Hotel Management
Employee benefits including staff discounts, pension scheme, and holiday entitlement
A vibrant workplace located in the beautiful Cambourne area, easily accessible from Cambridge West
Discounted rooms, free car parking, meals inc

Fulltime

Guest Services Assistant - Nights

Are you passionate about providing excellent guest experience and looking for a ...

Location

United Kingdom , Chester

Salary:

28032.00 GBP / Year

Chester Race Company

Expiration Date

Until further notice

Requirements

Previous experience in a customer-facing role
Experience within the hotel industry is an advantage
Previous experience of delivering excellent guest experience
IT literate
Commitment to excellent guest experience
Able to work as part of a team
Excellent communication skills
Maths and English GCSE, or equivalent

Job Responsibility

Delivering an excellent hotel guest experience
Conducting guest check-in/ out process
Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
Taking telephone or email reservations and bookings
Responding to guest queries and emails promptly and fully
Dealing with the first stage of customer complaints, and resolving or escalating as required
Ensuring that all public and back-of-house areas (including toilets) are kept clean and clutter-free to IHG brand standards throughout the shift
Preparing for the following day arrivals and fulfilling requests, where possible
Maintaining till balances throughout shift, and identifying any discrepancies

Fulltime

Guest Service Representative NIGHTS

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

28200.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products, and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Great team spirit according to our slogan ‘It’s not over until we get a smile’
Exclusive employee discounted rate to Vertiq hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Service Agent (Nights)

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

Australia , Perth

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
RSA Certificate
Food Safety Training Certification
Food Allergen Training Certification

Job Responsibility

Deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area
Assist guests with loading/unloading vehicles
Transport luggage to and from guest rooms and/or designated bell area
Create a safe work place
Follow company policies and procedures
Maintain confidentiality

Parttime

Guest Service Agent - Night

The Guest Service Agent – Night plays a vital role in delivering highly personal...

Location

Italy , Venezia

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience within a luxury hotel or high-end hospitality environment (minimum 1 year preferred)
Ability to support luggage handling when required
Excellent interpersonal and communication skills with the ability to build genuine guest connections
Strong customer-service orientation and cross-cultural sensitivity
A guest-centric mindset with strong understanding of personalization and emotional engagement
Confidence interacting with guests in multiple languages, both verbal and written
Strong organizational and multitasking skills with the ability to remain calm and detail-oriented in a fast-paced environment
Passion for delivering intuitive, memorable, and personalized luxury experiences
Fluency in English and Italian is required
additional languages are considered a strong advantage

Job Responsibility

Welcome guests during night operations, provide room escorting, and ensure a seamless arrival and departure experience
Handle all guest interactions across multiple channels including in person, phone, email, and chat in a professional and engaging manner
Respond promptly to guest requests and inquiries, ensuring personalized and high-quality service at every touchpoint
Engage with guests throughout the property, offering guidance, assistance, and tailored recommendations for hotel outlets and curated local experiences
Manage reservations and guest requests across the entire guest journey, including restaurant bookings, transportation arrangements, and concierge-style support
Maintain accurate guest profiles by recording preferences, interactions, and follow-up actions within Four Seasons systems
Support smooth overnight hotel operations through effective coordination with other departments
Assist operational teams during peak periods to ensure continuity of service and exceptional guest satisfaction
Handle service recovery situations with empathy and professionalism, taking ownership of guest concerns and ensuring appropriate resolution and follow-up
Contribute to operational planning by organizing guest information, coordinating requests, and supporting internal briefings and communication

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at Four Seasons properties worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Night Guest Service Officer

The Four Seasons Hotel Bangkok is looking for a Night Guest Services Officer. Th...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Candidates must have a firm knowledge of hotel operations
Candidates must speak read and write Thai as well as being fluent in English
Must have the right to work in Thailand

Job Responsibility

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction

Fulltime

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Guest Service Assistant (Nights)

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