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Guest Service Assistant (Nights)

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Holiday Inn Birmingham Bromsgrove

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Location:
United Kingdom , Braintree

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

12.71 GBP / Hour
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Job Description:

We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance. Other businesses may call this role Night Porter.

Job Responsibility:

  • Building strong relationships with guests
  • Welcoming late arrivals on reception
  • Providing drinks service on residents' bar
  • Preparing and delivering food from 24 hour menu
  • Checking out early arrivals
  • Completing cleaning and set up
  • Supporting night audit process
  • Ensuring fire and safety requirements are met

Requirements:

  • Previous experience in a fast-paced, customer-facing role
  • Genuine passion for delivering outstanding customer service
  • Naturally attentive
  • Able to anticipate guest needs
  • Confident working independently during night shifts
  • Comfortable using a range of technology, including MS Office
  • Communicate clearly and professionally
  • Remain calm, organised and solution-focused
What we offer:
  • Career development through fully funded apprenticeships and internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • Monthly service charge

Additional Information:

Job Posted:
May 14, 2026

Expiration:
June 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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