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Guest Service Assistant (Nights)

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Kew Green Hotels

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Location:
United Kingdom , Norwich

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance. Other businesses may call this role Night Porter. This is a fixed term position, concluding 30th June 2026.

Job Responsibility:

  • Building strong relationships with guests, adapting your approach to meet individual needs
  • Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
  • Providing drinks service on our residents' bar
  • Preparing and delivering food from our 24 hour menu for guests arriving through the night
  • Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
  • Completing any cleaning and set up required to ensure the hotel is ready for the next day
  • Supporting the night audit process
  • Ensuring fire and safety requirements are met

Requirements:

  • Previous experience in a fast-paced, customer-facing role
  • genuine passion for delivering outstanding customer service
  • comfortable using a range of technology, including MS Office
  • communicate clearly and professionally with guests and colleagues
  • remain calm, organised and solution-focused
  • confident working independently during night shifts
What we offer:
  • Career development through fully funded apprenticeships and our internal development programme
  • Discounts on hotel stays and a variety of major retailers, restaurants and days out
  • Free use of our gyms, pools, and leisure facilities
  • 24/7 access to wellbeing, financial, and legal support
  • Monthly service charge

Additional Information:

Job Posted:
May 10, 2026

Expiration:
May 21, 2026

Employment Type:
Parttime
Work Type:
On-site work
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