Guest Service Assistant - Front Office

• Greeting guests
• Assisting with check-in and check-out
• Handling inquiries and complaints
• Booking reservations
• Providing information about local attractions
• Maintaining a clean and organised workspace
• Remaining calm and professional in high-pressure situations
• Offering support to colleagues across all areas of the business to ensure a first-class guest experience

• Communication skills: excellent verbal and written
• Organisational skills
• Attention to detail
• Technical skills: basic computer skills, proficiency in Microsoft Office, email, and internet use
• Experience with hotel management software systems such as Opera or Fidelio is an added advantage
• Passionate about providing an exceptional guest experience

Experience with hotel management software systems such as Opera or Fidelio

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking