Guest Service Ambassador Job at PM Hotel Group (Philadelphia)

Ambassador

The Ambassador role at W Ibiza involves enhancing the guest experience by activa...

Location

Spain , Ibiza

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Engage hotel guests to enhance the service experience
Respond to guest requests for special arrangements or services
Gather and provide local area knowledge to inform guests
Contact appropriate departments to resolve guest issues
Report accidents and unsafe conditions
Follow company policies and procedures
Welcome and acknowledge guests
Assist individuals with disabilities
Develop and maintain positive working relationships
Comply with quality assurance standards

Fulltime

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton Cleveland, responsible ...

Location

United States , Cleveland

Salary:

19.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members
Make pre-arrival arrangements, grocery orders, amenity orders
Handle Front Office duties including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists
Respond to requests for visitor information, special arrangements, activities or services
Gather, summarize, and provide information about the property and surrounding area amenities
Answer, record, and process all calls, messages, requests, questions, or concerns
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development

Fulltime

Guest Experience Liaison

The Guest Experience Liaison (Bell Person) is the first and lasting impression f...

Location

United States , Nashville

Salary:

Not provided

The Joseph, a Luxury Collection Hotel, Nashville

Expiration Date

Until further notice

Requirements

Experience working in a luxury hotel as a concierge, bellperson, or doorperson
Professional, pleasant, and approachable demeanor
Pride in a well-groomed appearance
Ability to work in an experiential luxury environment
Passion for making a difference and providing exceptional service
Open availability for days and evenings

Job Responsibility

Welcome every guest to the hotel with a smile
Act as an ambassador of the hotel
Take care of guests with a sense of urgency
Arrange transportation
Deliver on guest requests
Make reservations
Maintain an inviting presence
Provide a detailed orientation of the hotel including artwork, outlets, amenities, and guest room upon arrival
Serve as the personal liaison between the guest and the hotel to ensure expectations are met and exceeded (e.g., restaurant reservations, laundry, shoeshine)
Assist the concierge in handling mail and facsimiles

What we offer

Medical/Dental/Vision
Company paid Life insurance
401K
Paid Time Off
Free Meals during work
Discounted room benefits
Free parking

Fulltime

New

Plaza (Lobby) Ambassador

The Ambassador elevates the guest experience by orchestrating the unique arrival...

Location

Costa Rica , Nekajui Peninsula Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in luxury hospitality, guest services, or a related service‑focused environment, ideally within boutique, ultra‑luxury, or resort settings
Demonstrated ability to deliver intuitive, personalized service that aligns with the philosophy of Ladies & Gentlemen serving Ladies & Gentlemen
Strong knowledge of Costa Rican culture, heritage, and especially the Guanacaste region, with genuine enthusiasm for sharing local insights and storytelling that enhances the guest’s sense of place
Multilingual abilities beyond English and Spanish (e.g., French, German, Portuguese) considered an asset for enhancing guest engagement
Familiarity with property management systems (e.g., OPERA) and guest experience platforms used in luxury hospitality
Proven strength in building meaningful guest relationships, resolving concerns with grace, and anticipating both expressed and unspoken needs in high‑touch environments
Prior experience working in dynamic guest-facing spaces, with comfort moving between multiple service zones (arrival areas, social spaces, pathways, and room escort)
High level of cultural awareness and emotional intelligence, with the ability to adapt communication and service style to diverse guests
Training or certification in hospitality, tourism, guest experience, or related fields preferred
Ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods

Job Responsibility

Greet/Escort Guests: Warmly welcomes and escorts guests and residents through the distinct arrival spaces of the Reserve
Welcome & Arrival Rituals: Offers refreshing towels and hydration amenities
Escorts guests through the arrival pathway, sharing the story of the Plaza, the Ceiba, and the architectural concept
Thoughtful Guidance & Tailored Recommendations: Provides curated information and clear directions regarding property amenities, hours of operation, residential pathways, nature trails, dining spaces, and the unique cultural and natural offerings of the Guanacaste region
Escorting to Rooms or Residences: Introduces guests to their room or residence with elegance and clarity, highlighting essential features
Sense of Place & Personal Connection: May wear traditional Costa Rican attire to honor local culture
Shares meaningful cultural anecdotes and supports photo souvenir moments upon request
Guest Services: Ensure consistent presence across Casita, the Plaza, and La Casona, anticipating guest needs and supporting smooth transitions
Coordinate promptly with the appropriate department to resolve guest calls, requests, or concerns
Prioritize unresolved or outstanding guest requests from previous days

Fulltime

Hospitality Ambassador

The Hospitality Ambassador is responsible for providing unparalleled hospitality...

Location

United States , Honolulu

Salary:

24.00 - 27.00 USD / Hour

Assessfirst

Expiration Date

Until further notice

Requirements

High interest in learning about all the Hermès métiers, history and art collection
Strong communication skills, offering warmth and graciousness in all interactions
Excellent customer service skills and a friendly disposition
Proactivity in taking care of customers in a calm, professional, and polite manner
Ability to provide information about the neighborhood, store services and other customer inquiries
Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
Works collaboratively and excels in fast-paced environment with continuously changing priorities
Demonstrates high level of attention to detail and ability to anticipate needs
Ability to work a flexible schedule according to needs of the business
Ability to stand for long periods of time

Job Responsibility

Create an effortless luxury environment and exceeding expectations in all hospitality services
Greet and welcome clients as they enter and leave boutique location
Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
Assist with directions - have general knowledge of store and neighborhood
Demonstrate working knowledge of all métiers (product categories)
Provide hospitable services, such as holding umbrellas during inclement weather

Fulltime

Overnight Ambassador

The Overnight Supervisor oversees the direction and administration of Front Offi...

Location

United States , Back Bay

Salary:

31.28 USD / Hour

The 'Quin House

Expiration Date

Until further notice

Requirements

At least 3-5 years of progressive hospitality or guest facing experience
Security and/ or overnight experience preferred
Service oriented with professional presentations skills
Proven ability as a leader in a team environment, embraces ownership, accountability, and responsibility for the team’s work
Excellent oral and written communication skills
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
Strong computer skills and proficiency with Microsoft Office Suite
High School Diploma or equivalent, Bachelor’s Degree Preferred

Job Responsibility

Oversee the direction and administration of Front Office, Rooms Reservations and Housekeeping departments
Ensure the safety and security of the facilities and overnight guests
Represent The Quin brand
Support the department in achieving the operational and financial goals
Maintain the facilities in accordance with The Quin standards
Ensure high member and guest satisfaction
Provide leadership and instill a culture and work environment based upon respect
Provide opportunities for staff to learn, grow and develop their abilities through training
Understand all policies, procedures, standards, specifications, guidelines for The Quin House
Maintain rooms inventory controls including room accommodation and rate management

Parttime

Lobby Ambassador

As a Lobby Ambassador you will be an integral part of the building's hospitality...

Location

United States , New York

Salary:

18.00 - 24.00 USD / Hour

Industrious

Expiration Date

Until further notice

Requirements

3 - 5 years of work experience in hospitality operations include valets, doormen, front desk and reception services
Follow hospitality attire requirements and ensure uniform is in immaculate condition
Maintain standards of cleanliness and personal hygiene and grooming
Have strong computer skills
Be able to stand for long periods of time and lift a minimum of 25lbs
Excellent oral and written communications skills
Be discreet, ethical and committed to maintaining a high degree of confidentiality
Be punctual, dependable and act with a high standard of integrity
Display exceptional organizational and multitasking skills
Be able to understand audiences and appropriately tailor communication internally and externally

Job Responsibility

Greeting our tenants by name each and every time upon entering and leaving the building
Closely managing our visitor management systems - ensuring that our guests are pre-registered and find their way to their destination seamlessly using our internal greeting process
Being part of the daily operations standup and taking proactive measures to be prepared for the various events and arrivals expected daily
Organizing and delivering tenant packages and courier services
Being able to learn and memorize concierge and building FAQ’s to include speaking confidently about the building history, the current amenities and programming, the surrounding area, local restaurants and community happenings
Acting as point of contact for all activities and emergencies in the lobby, including serving as the point person and taking ownership of any problems
Ensuring lobby cleanliness and conditions are maintained and free of debris - document and escalate any facility or IT issues through the proper channels
In conjunction with the rest of the hospitality team, keeping a detailed tracker of tenant preferences and contribute to it daily
Embodying and displaying both Industrious and Landlord values, service principles and universal steps of service in all in-person and interactions with tenants, guests, our Landlord partners, 3rd party amenity partners and vendors

Parttime

Mocs Dining Ambassador

Your career starts here! Take advantage of our operations on your campus by kick...

Location

United States , Chattanooga

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Pursuing a degree in Marketing, Communications, Graphic Design
Must be able to work 10 hours or more per week

Job Responsibility

Assist in the Dining tabling events and activities around campus to educate and sell meal plans
Be knowledgeable in the meal plan structure, monetary value, and overall benefits of eating on campus
Distribute marketing material and promotional items
Present information to customers and answer questions regarding dining services
Be a part of events during orientation, move-in weekend, and open houses
Assist with the various other marketing events during key times in the Spring & Fall semester
Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc
Adheres to Aramark safety policies and procedures including food safety and sanitation
Assist all of the team with content creation and display on graphics

Parttime

Guest Service Ambassador

PM Hotel Group

Location:
United States , Philadelphia

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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