Guest Service Ambassador Job at PM Hotel Group (Philadelphia)

Ambassador

The Ambassador role at W Ibiza involves enhancing the guest experience by activa...

Location

Spain , Ibiza

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Engage hotel guests to enhance the service experience
Respond to guest requests for special arrangements or services
Gather and provide local area knowledge to inform guests
Contact appropriate departments to resolve guest issues
Report accidents and unsafe conditions
Follow company policies and procedures
Welcome and acknowledge guests
Assist individuals with disabilities
Develop and maintain positive working relationships
Comply with quality assurance standards

Fulltime

Guest Relations Coordinator

Guest Relations Coordinator position at The Ritz-Carlton Cleveland, responsible ...

Location

United States , Cleveland

Salary:

19.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience required
No license or certification required

Job Responsibility

Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members
Make pre-arrival arrangements, grocery orders, amenity orders
Handle Front Office duties including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists
Respond to requests for visitor information, special arrangements, activities or services
Gather, summarize, and provide information about the property and surrounding area amenities
Answer, record, and process all calls, messages, requests, questions, or concerns
Perform Lobby Ambassador tasks
Review shift logs/daily memo books and document pertinent information

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development

Fulltime

Plaza (Lobby) Ambassador

The Ambassador elevates the guest experience by orchestrating the unique arrival...

Location

Costa Rica , Nekajui Peninsula Papagayo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in luxury hospitality, guest services, or a related service‑focused environment, ideally within boutique, ultra‑luxury, or resort settings
Demonstrated ability to deliver intuitive, personalized service that aligns with the philosophy of Ladies & Gentlemen serving Ladies & Gentlemen
Strong knowledge of Costa Rican culture, heritage, and especially the Guanacaste region, with genuine enthusiasm for sharing local insights and storytelling that enhances the guest’s sense of place
Multilingual abilities beyond English and Spanish (e.g., French, German, Portuguese) considered an asset for enhancing guest engagement
Familiarity with property management systems (e.g., OPERA) and guest experience platforms used in luxury hospitality
Proven strength in building meaningful guest relationships, resolving concerns with grace, and anticipating both expressed and unspoken needs in high‑touch environments
Prior experience working in dynamic guest-facing spaces, with comfort moving between multiple service zones (arrival areas, social spaces, pathways, and room escort)
High level of cultural awareness and emotional intelligence, with the ability to adapt communication and service style to diverse guests
Training or certification in hospitality, tourism, guest experience, or related fields preferred
Ability to stand, walk, or move between Casita, the Plaza, and La Casona for extended periods

Job Responsibility

Greet/Escort Guests: Warmly welcomes and escorts guests and residents through the distinct arrival spaces of the Reserve
Welcome & Arrival Rituals: Offers refreshing towels and hydration amenities
Escorts guests through the arrival pathway, sharing the story of the Plaza, the Ceiba, and the architectural concept
Thoughtful Guidance & Tailored Recommendations: Provides curated information and clear directions regarding property amenities, hours of operation, residential pathways, nature trails, dining spaces, and the unique cultural and natural offerings of the Guanacaste region
Escorting to Rooms or Residences: Introduces guests to their room or residence with elegance and clarity, highlighting essential features
Sense of Place & Personal Connection: May wear traditional Costa Rican attire to honor local culture
Shares meaningful cultural anecdotes and supports photo souvenir moments upon request
Guest Services: Ensure consistent presence across Casita, the Plaza, and La Casona, anticipating guest needs and supporting smooth transitions
Coordinate promptly with the appropriate department to resolve guest calls, requests, or concerns
Prioritize unresolved or outstanding guest requests from previous days

Fulltime

New

Hospitality Supervisor

Under the direction of the Guest Service Manager, the Guest Services Supervisor ...

Location

United States , Bullfrog

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers
A strong knowledge of personal computers is essential
Experience in all facets of providing guest services
Must be able to lead, motivate, and communicate effectively with others
Strong organizational abilities
Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge’s supervisor
Must be able to read, write, and clearly speak English

Job Responsibility

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage
Coordinates registration functions and transportation for all guests
Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients
Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas: Check in and check out functions
Ensures proper execution of Lobby Ambassador Program
Guest orientation of the local area and the conference center facilities
Proper telephone service technique and PBX operation
Handling of guest mail, messages and special deliveries
Coordinating reservations for guest transportation
Full understanding and utilization of the property management system

Hospitality Ambassador

The Hospitality Ambassador is responsible for providing unparalleled hospitality...

Location

United States , Honolulu

Salary:

24.00 - 27.00 USD / Hour

Assessfirst

Expiration Date

Until further notice

Requirements

High interest in learning about all the Hermès métiers, history and art collection
Strong communication skills, offering warmth and graciousness in all interactions
Excellent customer service skills and a friendly disposition
Proactivity in taking care of customers in a calm, professional, and polite manner
Ability to provide information about the neighborhood, store services and other customer inquiries
Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
Works collaboratively and excels in fast-paced environment with continuously changing priorities
Demonstrates high level of attention to detail and ability to anticipate needs
Ability to work a flexible schedule according to needs of the business
Ability to stand for long periods of time

Job Responsibility

Create an effortless luxury environment and exceeding expectations in all hospitality services
Greet and welcome clients as they enter and leave boutique location
Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
Assist with directions - have general knowledge of store and neighborhood
Demonstrate working knowledge of all métiers (product categories)
Provide hospitable services, such as holding umbrellas during inclement weather

Fulltime

Overnight Ambassador

The Overnight Supervisor oversees the direction and administration of Front Offi...

Location

United States , Back Bay

Salary:

31.28 USD / Hour

The 'Quin House

Expiration Date

Until further notice

Requirements

At least 3-5 years of progressive hospitality or guest facing experience
Security and/ or overnight experience preferred
Service oriented with professional presentations skills
Proven ability as a leader in a team environment, embraces ownership, accountability, and responsibility for the team’s work
Excellent oral and written communication skills
Detail oriented, excellent prioritization, time management, organizational and follow up skills
Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
Open availability and flexibility to work according to the needs of the business
Strong computer skills and proficiency with Microsoft Office Suite
High School Diploma or equivalent, Bachelor’s Degree Preferred

Job Responsibility

Oversee the direction and administration of Front Office, Rooms Reservations and Housekeeping departments
Ensure the safety and security of the facilities and overnight guests
Represent The Quin brand
Support the department in achieving the operational and financial goals
Maintain the facilities in accordance with The Quin standards
Ensure high member and guest satisfaction
Provide leadership and instill a culture and work environment based upon respect
Provide opportunities for staff to learn, grow and develop their abilities through training
Understand all policies, procedures, standards, specifications, guidelines for The Quin House
Maintain rooms inventory controls including room accommodation and rate management

Parttime

New

Vice President, Premium Experience

Aramark Sports + Entertainment seeks an exceptional premium hospitality leader t...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Minimum 10+ years in premium hospitality environments including four- or five-star luxury hotels, fine dining restaurants (Michelin-starred or equivalent high-end establishments), and/or premium private clubs or luxury resort properties.
Extensive hands-on experience in front-of-house service execution and management.
Proven track record training and developing service teams to deliver exceptional guest experiences.
Deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols.
Experience with high-profile clientele and VIP guest services.
Strategic mindset with ability to establish standards and scale best practices across multiple locations.
Strong presentation and communication skills suitable for C-suite and ownership interactions.
Ability to influence and inspire teams at all levels of the organization.
Experience implementing change management in complex organizations.
Business development and client relationship management experience strongly preferred.

Job Responsibility

Establish and implement comprehensive service standards and protocols for premium operations across all Aramark S+E venues
Define and document proper service techniques including table settings, wine service, course timing, clearing protocols, and guest interaction standards
Create service playbooks and training materials that translate fine dining principles to the sports and entertainment environment
Conduct site assessments and service audits to identify gaps and opportunities for improvement
Develop service recovery protocols and guest experience escalation procedures
Collaborate with culinary, design, and operations leaders to ensure holistic premium experiences
Provide front-of-house perspective in new venue development and renovation projects
Identify service trends, innovations, and best practices from luxury hospitality industry
Develop metrics and KPIs to measure service quality and guest satisfaction
Scale service excellence across the portfolio while respecting individual venue character

Fulltime

Vice President, Premium Experience

Aramark Sports + Entertainment seeks an exceptional premium hospitality leader t...

Location

United States , Philadelphia

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Minimum 10+ years in premium hospitality environments including four- or five-star luxury hotels, fine dining restaurants (Michelin-starred or equivalent high-end establishments), and/or premium private clubs or luxury resort properties
Extensive hands-on experience in front-of-house service execution and management
Proven track record training and developing service teams to deliver exceptional guest experiences
Deep knowledge of proper service techniques, wine service, table etiquette, and hospitality protocols
Experience with high-profile clientele and VIP guest services
Strategic mindset with ability to establish standards and scale best practices across multiple locations
Strong presentation and communication skills suitable for C-suite and ownership interactions
Ability to influence and inspire teams at all levels of the organization
Experience implementing change management in complex organizations
Business development and client relationship management experience strongly preferred

Job Responsibility

Establish and implement comprehensive service standards and protocols for premium operations across all Aramark S+E venues
Define and document proper service techniques including table settings, wine service, course timing, clearing protocols, and guest interaction standards
Create service playbooks and training materials that translate fine dining principles to the sports and entertainment environment
Conduct site assessments and service audits to identify gaps and opportunities for improvement
Develop service recovery protocols and guest experience escalation procedures
Collaborate with culinary, design, and operations leaders to ensure holistic premium experiences
Provide front-of-house perspective in new venue development and renovation projects
Identify service trends, innovations, and best practices from luxury hospitality industry
Develop metrics and KPIs to measure service quality and guest satisfaction
Scale service excellence across the portfolio while respecting individual venue character

Fulltime

Guest Service Ambassador

PM Hotel Group

Location:
United States , Philadelphia

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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