Guest Service Aide, Marriott Bonvoy

Marriott Bonvoy

Location:
United States, Chicago

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

11.59 - 15.45 USD / Hour

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Job Description:

The Guest Service Aide position at JW Marriott Chicago involves greeting and escorting guests, assisting with luggage, providing directions, and ensuring guest satisfaction by delivering high-level hospitality services. The role requires physical activity, including lifting and moving objects, and adherence to company policies to maintain safety and service standards.

Job Responsibility:

Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles
Supply guests with directions
Arrange transportation for guests/visitors
Communicate parking procedures to guests/visitors.

Requirements:

Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Supply guests with directions
Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed
Communicate parking procedures to guests/visitors
Maintain awareness of undesirable persons on property premises
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Move at a speed required to respond to work situations (e.g., run, walk, jog)
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice to have:

Experience in customer service
Ability to assist individuals with disabilities
Positive and professional demeanor.

What we offer:

Health care benefits
Earned paid time off
Sick leave
Life insurance
Disability coverage
Life and work wellness benefits.

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Aide