Guest Service Agent

• Answer, record, log, and process all guest calls, requests, questions, or concerns
• Operate telephone switchboard station
• Respond to special requests from guests with unique needs
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem
• Follow up with guests to ensure their requests or problems have been met to their satisfaction
• Dispatch bell staff or valet staff as needed
• Maintain confidentiality of proprietary information
• Protect company assets
• Speak with others using clear and professional language
• Comply with quality assurance expectations and standards
• Enter and locate information using computers and/or POS systems
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Comply with quality assurance expectations and standards

Knowledge of English – Written and Verbally Fluent