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Chartwell Hospitality Logo Chartwell Hospitality · Hospitality and Tourism

Guest Service Agent

United States, Pigeon Forge · Job Posted March 20, 2026
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Job Description

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to stay with friendly, attentive service.

Job Responsibility

  • Performs sales and customer service functions related to guest registrations, reservations, and revenue collections
  • Performs front desk functions including check-ins, check-outs, reservations, answer telephone, provide wake-up calls
  • Display a positive, upbeat attitude
  • Provide information concerning hotel, facilities and functions
  • Familiar with property security and key control procedures, as well as fire safety procedures
  • Completes paperwork necessary for front desk operation
  • Perform tasks assigned by Guest Service Manager or General Manager

Requirements

  • Excellent verbal, comprehension, listening and problem solving skills
  • Adaptability
  • Report and accounting skills
  • Guest relation skills
  • High School Diploma or equivalent
  • Physical ability to sit, stand, bend, walk, use hands, lift boxes (up to 15 pounds), talk, hear, and have close vision to a computer screen

What we offer

  • Team member travel discounts
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Career Growth
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