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An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a Guest Service Agent - The Lost Camel Hotel to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front Office Team. This role will see you undertake all guest service agent/front office duties in an efficient and friendly manner and taking ownership of creating the best possible first and last impression of the Resort. The highlight of being a Guest Service Agent - The Lost Camel Hotel here is the opportunity to provide one on one guest services where you will meet people from all walks of life whilst showcasing your front office skills. This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime.
Job Responsibility:
act as an ambassador of the Resort, ensuring all guests feel welcome
ensure guest satisfaction at all points in the guests journey
processing all check in and check out
process hotel charges to guests' accounts, ensuring bills are accurate and that payments are processed correctly and securely
Requirements:
customer focused
experienced guest service agent
experience with Opera Cloud is highly regarded
a National Criminal History Check is a mandatory step in the recruitment process
What we offer:
discounted accommodation
competitive pay
resort discounts
delicious on-shift meals
relocation assistance payment of up to $700
access to staff pool, gym, and Residents Club
incentive and bonus program accessible after a year of service includes rental discounts, a $700 vacation bonus, and resort vouchers for work anniversary