This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.
Job Responsibility:
Welcomes guests and takes care of them from their arrival through to departure
Maintain cashier float and ensure accurate daily report of all money received
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets through his/her sales efforts
Helps encourage guest loyalty by developing friendly, personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Deals swiftly, efficiently and sensitively to guest complaints and follows through
Ensure front desk work area is kept clean and in an orderly state at all time.
Requirements:
Service focused personality is essential
experience is an asset.
Prior experience working with Opera or a related system.
Fluency in English
additional languages are a plus.
Bachelors or diplomas/certifications are required.
Relevant experience is a must with in Hotel industry.