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Fairmont Le Manoir Richelieu Logo Fairmont Le Manoir Richelieu · Hospitality and Tourism

Guest Service Agent

Canada, Edmonton 23.48 - 24.48 CAD / Hour · Job Posted May 31, 2026
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Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Job Responsibility

  • Provide effective, fast service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Answer incoming calls
  • Monitor for special rates and billing arrangements
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
  • Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
  • Keep front desk organized, tidied, and sanitized up to ALL Safe policies
  • Ensure front desk is stocked with essential material
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
  • Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
  • Make certain to be familiar with fire and emergency procedures
  • Other responsibilities connected with Front Office may be required

Requirements

  • Previous front desk/reception experience a strong asset
  • Must have effective communication skills
  • Knowledge of Microsoft Windows XP an asset
  • Knowledge of Micros PMS/Opera an asset
  • Must have a good command of the English language
  • Hotel/Hospitality degree or diploma an asset
  • Available for shift work including weekends and holidays
  • Must be legally eligible to work in Canada
  • May be required to work on holidays, weekends, overnights and other non-day shifts

What we offer

  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year) for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Career development opportunities with national and international promotion opportunities
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