CrawlJobs Logo
Ayres Hotels Logo Ayres Hotels · Hospitality and Tourism

Guest Service Agent

United States, Costa Mesa · Job Posted January 13, 2026
Apply Position
Job Link Share

Job Description

The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Job Responsibility

  • Assist guests with check-in & check-out processes
  • Provide guests with hotel services information
  • Accommodate guests during their stay
  • Check guests in and out of the hotel
  • Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions
  • Make reservations as needed
  • Offer assistance to the individual needs and requests of all guests
  • Ensure guest needs are responded to in a timely and efficient manner
  • Maintain guest confidentiality at all times
  • Accurately manage cash drawer and credit card system
  • Operate phone system
  • Communicate pertinent shift information to the next shift and direct supervisor
  • Work in a safe and conscientious manner
  • Adhere to all safety policies and procedures

Requirements

  • High School diploma or equivalent required
  • Experience in a hotel or a related field preferred
  • Ability to stand during entire shift
  • Ability to convey information and ideas clearly
  • Must maintain composure and objectivity under pressure
  • Comprehend and perform basic mathematical operations

What we offer

  • Paid Vacation *Full Time Status
  • Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time)
  • Ayres Cares Adopt a Family Program
  • Fun Express Entertainment Discount
  • Sketchers Shoe Discount Program
  • Hotel Guest Room Discount
Ayres Hotels - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Service Agent

8 matching positions

New

Guest Service Agent

An Epic Icon needs an Epic Team! Are you looking for a once-in-a-lifetime opport...
Location
Location
Australia , Yulara
Salary
Salary:
Not provided
voyages.com.au Logo
Voyages Indigenous Tourism
Expiration Date
July 01, 2026
Flip Icon
Requirements
Requirements
  • Experience with Opera Cloud is highly regarded
  • A National Criminal History Check is a mandatory step in the recruitment process.
Job Responsibility
Job Responsibility
  • Act as an ambassador of the Resort, ensuring all guests feel welcome
  • Ensure guest satisfaction at all points in the guests journey
  • Processing all check in and check out
  • Process hotel charges to guests' accounts, ensuring bills are accurate and that payments are processed correctly and securely
What we offer
What we offer
  • Discounted accommodation
  • Competitive pay
  • Resort discounts
  • Delicious on-shift meals
  • Relocation assistance payment of up to $700
  • Access to staff pool, gym, and Residents Club
  • After a year of service: rental discounts, $700 vacation bonus, resort vouchers for work anniversary
  • Development opportunities
  • Attendance and performance incentives
  • Fulltime
Read More
Arrow Right

Guest Service Agent

At Marriott International, we are dedicated to being an equal opportunity employ...
Location
Location
Thailand , Phuket
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Secure payment
  • verify and adjust billing
  • Activate and file room keys
  • Process all guest requests and relay messages
  • Print contingency lists to have a record of all guests in case of emergency
  • Identify and explain room features to guests
  • supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
  • Follow up on any outstanding requests or problems from the previous day and are resolved
  • Run and review daily reports/logs
Job Responsibility
Job Responsibility
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Secure payment
  • verify and adjust billing
  • Activate and file room keys
  • Process all guest requests and relay messages
  • Print contingency lists to have a record of all guests in case of emergency
  • Identify and explain room features to guests
  • supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
  • Follow up on any outstanding requests or problems from the previous day and are resolved
  • Run and review daily reports/logs
  • Fulltime
Read More
Arrow Right

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care o...
Location
Location
Canada , Edmonton
Salary
Salary:
23.48 - 24.48 CAD / Hour
granddelmar.com Logo
Fairmont Grand Del Mar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous front desk/reception experience a strong asset
  • Must have effective communication skills
  • Knowledge of Microsoft Windows XP an asset
  • Knowledge of Micros PMS/Opera an asset
  • Must have a good command of the English language
  • Hotel/Hospitality degree or diploma an asset
  • Available for shift work including weekends and holidays
  • Must be legally eligible to work in Canada
Job Responsibility
Job Responsibility
  • Provide effective, fast service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Answer incoming calls
  • Monitor for special rates and billing arrangements
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
  • Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
  • Keep front desk organized, tidied, and sanitized up to ALL Safe policies
  • Ensure front desk is stocked with essential material
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
What we offer
What we offer
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year), for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Career development opportunities with national and international promotion opportunities
  • Parttime
Read More
Arrow Right

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care o...
Location
Location
Canada , Edmonton
Salary
Salary:
23.48 - 24.48 CAD / Hour
fairmont-manoir-richelieu.com Logo
Fairmont Le Manoir Richelieu
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous front desk/reception experience a strong asset
  • Must have effective communication skills
  • Knowledge of Microsoft Windows XP an asset
  • Knowledge of Micros PMS/Opera an asset
  • Must have a good command of the English language
  • Hotel/Hospitality degree or diploma an asset
  • Available for shift work including weekends and holidays
  • Must be legally eligible to work in Canada
  • May be required to work on holidays, weekends, overnights and other non-day shifts
Job Responsibility
Job Responsibility
  • Provide effective, fast service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Answer incoming calls
  • Monitor for special rates and billing arrangements
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
  • Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
  • Keep front desk organized, tidied, and sanitized up to ALL Safe policies
  • Ensure front desk is stocked with essential material
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
What we offer
What we offer
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year) for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Career development opportunities with national and international promotion opportunities
  • Parttime
Read More
Arrow Right

Guest Service Agent

You will be at the center of the hotel's universe-the front office. We need some...
Location
Location
United States , Nashville
Salary
Salary:
Not provided
pmhotelgroup.com Logo
PM Hotel Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma (or equivalent)
  • three to six months of related experience
  • must be a people-person
  • ability to interact with all hotel guests and team members in a polite and positive manner
  • must not work well under pressure (this won’t be a great fit)
  • accommodate varying schedules including nights, weekends and holidays
Job Responsibility
Job Responsibility
  • Providing excellent service to all guests from check-in to check-out
  • owning the front desk area
  • communicating clearly and demonstrating a high level of professionalism
  • having knowledge of local happenings in restaurants, entertainment, and sporting events
  • handling cash responsibly and using computers, databases, and property management systems
  • fulfilling guest requests in a timely manner
What we offer
What we offer
  • Excellent pay
  • hotel discounts
  • opportunity to be part of a growing hotel company
  • Parttime
Read More
Arrow Right

Guest Service Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...
Location
Location
Thailand , Khao Lak
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent.
Job Responsibility
Job Responsibility
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing the highlights of the local area
  • Creating a safe work place
  • Following company policies and procedures
  • Maintaining confidentiality
  • Protecting company assets
  • Upholding quality standards
  • Ensuring professional uniform, personal appearance, and communications
  • Fulltime
Read More
Arrow Right

Guest Service Agent

You will be at the center of the hotel's universe-the front office. We need some...
Location
Location
United States , Merced
Salary
Salary:
18.00 USD / Hour
pmhotelgroup.com Logo
PM Hotel Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma (or equivalent)
  • three to six months of related experience
Job Responsibility
Job Responsibility
  • Answer guest questions, provide local recommendations
  • handle cash and property management systems
  • complete check-in and check-out processes
  • maintain a warm and welcoming environment
What we offer
What we offer
  • excellent pay
  • hotel discounts
  • opportunity to be part of a growing hotel company
  • Parttime
Read More
Arrow Right

Guest Service Agent

Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a...
Location
Location
Italy , Venice
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One+ years of experience within a luxury hotel or similar high-end hospitality environment
  • Ability to support luggage handling
  • Excellent interpersonal and communication skills, with the ability to engage guests effectively across different channels and create genuine connections
  • Strong cross-cultural sensitivity and a natural customer-service orientation, with the ability to adapt to diverse guest needs
  • A guest-centric mindset with a deep understanding of personalization, guest journey management, and emotional engagement
  • Confidence in interacting with guests in multiple languages, both verbally and in writing (email/chat)
  • Passion for delivering intuitive and memorable experiences, enriched with warmth, empathy, and attention to detail
  • Strong organizational skills and the ability to multitask in a fast-paced environment while maintaining accuracy and poise
  • Fluency in English and Italian
Job Responsibility
Job Responsibility
  • Welcome guests, provide room escorting, handle all guest interactions across multiple channels, in person, phone, email, and chat, ensuring a seamless and professional experience in multiple languages
  • Engage with guests throughout the property, lobby, F&B outlets, offering guidance, assistance, and personalized recommendations, while actively promoting internal outlets and curated external experiences
  • Manage guest requests and reservations across the full guest journey, from pre-arrival to post-departure, including restaurant bookings, transportation, and concierge-style support
  • Respond promptly and effectively to guest needs, ensuring clarity, personalization, and consistency across all touchpoints
  • Log guest preferences, interactions, and follow-up tasks into Four Seasons systems to support recognition and personalization
  • Assist other departments during peak periods, ensuring continuity of guest service and smooth cross-functional collaboration
  • Own service recovery efforts by addressing guest concerns with empathy, taking corrective action, and ensuring appropriate follow-up
  • Support daily operational planning by coordinating guest requests, compiling information, and contributing to internal briefing notes
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right