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Guest Service Agent

ayreshotels.com Logo

Ayres Hotels

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Location:
United States , Costa Mesa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Job Responsibility:

  • Assist guests with check-in & check-out processes
  • Provide guests with hotel services information
  • Accommodate guests during their stay
  • Check guests in and out of the hotel
  • Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions
  • Make reservations as needed
  • Offer assistance to the individual needs and requests of all guests
  • Ensure guest needs are responded to in a timely and efficient manner
  • Maintain guest confidentiality at all times
  • Accurately manage cash drawer and credit card system
  • Operate phone system
  • Communicate pertinent shift information to the next shift and direct supervisor
  • Work in a safe and conscientious manner
  • Adhere to all safety policies and procedures

Requirements:

  • High School diploma or equivalent required
  • Experience in a hotel or a related field preferred
  • Ability to stand during entire shift
  • Ability to convey information and ideas clearly
  • Must maintain composure and objectivity under pressure
  • Comprehend and perform basic mathematical operations
What we offer:
  • Paid Vacation *Full Time Status
  • Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time)
  • Ayres Cares Adopt a Family Program
  • Fun Express Entertainment Discount
  • Sketchers Shoe Discount Program
  • Hotel Guest Room Discount

Additional Information:

Job Posted:
January 13, 2026

Work Type:
On-site work
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