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The Roxy Hotel New York · Hospitality and Tourism

Guest Service Agent

United States, New York 26.55 USD / Hour · Job Posted February 14, 2026

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Job Description

The Roxy Hotel is seeking an Overnight Guest Service Agent to join their Front Desk team. The GSA plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.

Job Responsibility

Create memorable experiences for guests by ensuring a smooth arrival and departure
Anticipating guests needs- always staying one step ahead
Act as the liaison for each guest with all departments to create and maintain a positive guest experience
Curate room customizations to the guest preferences to ensure the Roxy Hotel feels like their home away from home
Being a positive and empathetic listener for all guest queries
Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries

Requirements

Flexible to work days, nights and weekends
Familiar with Downtown NYC
Hospitality/Hotel experience preferred
Knowledge of Opera, Knowcross, Alice preferred

What we offer

401(k)
401(k) matching (after 1 year)
Dental insurance
Flexible spending account
Food provided
Health insurance
Paid time off for full-time Team Members
Vision insurance

The Roxy Hotel New York - All Job Offers

26.55 USD / Hour · New York

Guest Service Agent

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