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Guest Service Agent

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Marriott Bonvoy

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Location:
United States

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

15.00 USD / Hour
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Job Description:

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Job Responsibility:

  • Create a memorable first impression for our guests
  • Assist with the unloading of guest's luggage
  • Provide a source of knowledge for the guest about the hotel, its amenities, and the local area
  • Assist the guest to their room
  • Escort and orient the guest to the front desk for check-in
  • Work together with other attendants to ensure each guest has a personalized experience
  • Assist lobby attendant in keeping entrance area clean and organized

Requirements:

  • At least one year in a customer service role with high guest interaction
  • Ability to solve problems when they arise
  • Ability to work in a team environment is a must
  • Pleasant and helpful personality
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Excellent verbal communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Nice to have:

Hospitality industry experience is a plus

What we offer:
  • Full benefit plans
  • 401k with a company match
  • Lucrative bonus programs

Additional Information:

Job Posted:
May 15, 2026

Expiration:
June 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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