Guest Service Agent Jobs

Guest Service Agent

Marriott Bonvoy

Location:
Australia, Brisbane

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Guest Service Agent role at The Westin & Four Points by Sheraton Brisbane, responsible for delivering exceptional guest experiences by performing front desk and guest service duties, ensuring smooth day-to-day operations of the Front Office.

Job Responsibility:

Anticipate guests' service needs
Maintain customer loyalty through innovative resolution of issues
Manage all aspects of the front office department
Handle complaints, settling disputes, and resolving grievances
Build and strengthen relationships with existing and new customers
Drive loyalty through loyalty programs and guest experiences
Deliver exceptional guest experiences
Perform front desk and guest service duties
Handle check-ins and check-outs
Manage reservations
Address guest inquiries
Resolve service-related concerns promptly

Requirements:

Experience with OPERA property management system or similar
At least 2 year experience preferably within a high volume environment
Outstanding relationship building skills
Excellent customer service experience
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry

Nice to have:

Opera experience

What we offer:

Discounts on hotel rooms including all properties within the Marriott International group
Discounts on food & beverage across all hotels
Recognition programs
Wellbeing & mindfulness programs
Employee Assistance Program
Hotel training opportunities

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Parttime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.