Guest Service Agent

• Anticipate guests' service needs
• Maintain customer loyalty through innovative resolution of issues
• Manage all aspects of the front office department
• Handle complaints, settling disputes, and resolving grievances
• Build and strengthen relationships with existing and new customers
• Drive loyalty through loyalty programs and guest experiences
• Deliver exceptional guest experiences
• Perform front desk and guest service duties
• Handle check-ins and check-outs
• Manage reservations
• Address guest inquiries
• Resolve service-related concerns promptly

• Experience with OPERA property management system or similar
• At least 2 year experience preferably within a high volume environment
• Outstanding relationship building skills
• Excellent customer service experience
• Confidence and skills to up sell and promote our venues
• Passion for the Hospitality Industry

Opera experience

• Discounts on hotel rooms including all properties within the Marriott International group
• Discounts on food & beverage across all hotels
• Recognition programs
• Wellbeing & mindfulness programs
• Employee Assistance Program
• Hotel training opportunities