Guest Service Agent Job at Marriott Bonvoy (Brisbane)

Guest Service Agent

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...

Location

Australia , Adelaide

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Giving guests a smooth check-in and check-out
Building memorable and unique guest experiences
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of the local area
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality

What we offer

Training opportunities
Development opportunities
Recognition programs
Holistic well-being focus
True camaraderie with diverse group of co-workers
Community work environment

Fulltime

Guest Service Agent

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended time
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Deliver smooth check-in and check-out
Build memorable and unique guest experiences
Guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share highlights of the local area

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Agent-guest services

Agent-Guest Services position at The Ritz-Carlton Osaka requiring Japanese langu...

Location

Japan , Osaka

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Japanese language proficiency
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Job Responsibility

Process all guest check-ins and check-outs
Handle room assignments and room change/late check-out requests
Secure payment and activate/reissue room keys
Verify and adjust billing for guests
Coordinate with Housekeeping to track room status
Operate telephone switchboard station
Run daily reports and credit card authorization reports
Answer and process all guest calls, requests, questions, or concerns
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Chance to be proud of the work you do
Global team belonging
Professional development opportunities

Fulltime

Pool Guest Service Agent

Pool Guest Service Agent position at Sheraton Fiji Golf & Beach Resort, responsi...

Location

Fiji

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets
Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls
Perform preventative maintenance on tools and equipment, including cleaning and lubrication
Follow all company and safety and security policies and procedures
Report maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards

Job Responsibility

Fix minor plumbing problems
Perform miscellaneous minor repairs
Perform preventative maintenance on tools and equipment
Follow company safety and security policies
Report maintenance problems and safety hazards
Complete safety training
Maintain professional appearance
Protect company assets
Welcome and assist guests
Address guests' service needs

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community
Engaging experiences and thoughtful service

Parttime

Agent-Guest Services-Lead

The Agent-Guest Services-Lead organizes and coordinates group check-in/pre-regis...

Location

Dominican Republic , Santo Domingo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None license or certification

Job Responsibility

Organize and coordinate group check-in/pre-registration procedures
Sell a room/accommodation to guests without reservations
Anticipate sold-out situations
Obtain alternative accommodations for guests with reservations
Block rooms in the computer
Perform duplicate reservation checks
Run and check daily reports/contingency lists
Supply guests with directions and information
Answer, record, and process all guest requests, questions, or concerns
Arrange transportation for guests/visitors

Fulltime

Food and Beverage Guest Service Agent - Bar

Food and Beverage Guest Service Agent position at Sheraton Resort & Spa Tokoriki...

Location

Fiji , Tokoriki Island

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Eligible for individuals with working rights in Fiji
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
Grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination
Move over sloping, uneven, or slippery surfaces and up/down stairs/ramps
Reach overhead and below knees, including bending, twisting, pulling, and stooping

Job Responsibility

Complete closing duties including storing reusable goods, breaking down goods, cleaning equipment and areas
Set up, stock, and maintain work areas
Inspect cleanliness and presentation of all china, glass, and silver prior to use
Maintain cleanliness of work areas throughout the day
Follow company safety and security policies
Report accidents, injuries, and unsafe work conditions
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Speak with others using clear professional language
Answer telephones using appropriate etiquette

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Global community membership
Engaging experiences and thoughtful service

Parttime

Guest Services Agent

The Guest Services Agent (GSA) for the Lord Baltimore Hotel is an hourly nonexem...

Location

United States , Baltimore

Salary:

Not provided

Lord Baltimore Hotel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
A minimum of two years previous guest service and reservations experience required
Outstanding customer service skills
People person
Flexible Schedule for various shifts including evenings, weekends and holidays
Excellent written, verbal communication and organizational skills
Excellent computer skills with previous OPERA experience strongly preferred
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Responsibility

Greet and assist guests with reservations, confirmations, special requests, etc.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, its policies, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests, conference attendees, etc.

What we offer

Daily complimentary lunch/dinner (depending on your shift)
Employee discounts and more

Fulltime

Guest Service Agent

Our Guest Service Agents are the face of the hotel. They greet and welcome every...

Location

Australia , Gold Coast

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Completing or currently studying in Hospitality related course preferred
has previous experience in Front Office Operations
strong background in Front Office or customer service is preferred
is available for shift work on a rotated roster
outstanding written & verbal communication skills
a team player, with flair for guest experience
computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded.

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
process all payment types such as room charges, cash, checks, debit, or credit
answer, record, and process all guest calls, messages, requests, questions, or concerns
coordinate with Housekeeping to track readiness of rooms for check-in
communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
supply guests with directions and information regarding property and local areas of interest
run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
complete designated cashier and closing reports in the computer system
cash guests' personal checks and traveler's checks
count bank at the beginning and end of shift

What we offer

Unlimited strategic development and career opportunities
generous accommodation and food and beverage discounts including all properties within the Marriott International group
recognition programs to keep you motivated
the best hotel training opportunities provided
wellbeing and mindfulness programs to ensure you stay healthy.

Parttime

Guest Service Agent

Marriott Bonvoy

Location:
Australia , Brisbane

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 29, 2025

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