Guest Service Agent Job at Marriott Bonvoy (Melbourne)

Guest Service Agent

Marriott Bonvoy

Location:
Australia , Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

Job Responsibility:

Address guests with genuine warmth and energy, using their names where possible - you’re their first impression of W
Take and confirm guest room reservations using OPERA, verifying identity, securing payment, and assigning rooms
Operate telephones to questions, concerns, and requests using W service standards
Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
Bring our Whatever/Whenever brand culture to life with every guest interaction

Requirements:

Previous experience in hotel front office is highly desirable
Demonstrated experience with OPERA hotel PMS is advantageous
A proactive and upbeat demeanor that inspires excellence
A genuine passion for creating standout guest experiences and consistently going above and beyond
Keen to take on new challenges and grow within your career
A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand

What we offer:

Competitive Pay & Annual Reviews: reviewed every July
Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning
Career Growth: global and interstate opportunities with Marriott International
Prime CBD Location: steps from public transport and parking
Birthday Perks: enjoy your special day with a paid day off!
Exclusive Discounts: 35% off food & beverages at W Melbourne + global Marriott room discounts + 600+ local retailers discounts
Community Engagement: join W Melbourne’s Take Care initiatives and make a difference
Award-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
Referral Bonus: bring your friends and work alongside your tribe

Additional Information:

Job Posted:
April 06, 2026

Employment Type:

Parttime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share: