Guest Service Agent

• Greet customers immediately with a friendly and sincere welcome
• Complete the registration process by inputting and retrieving information
• Verify and imprint credit cards for authorization
• Handle cash, make change and balance an assigned house bank
• Promptly answer the telephone
• Close guest accounts at time of check out and ascertain satisfaction
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Hospitality industry experience is a plus

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• 401k with a company match
• High starting wages with shift differential pay and increase after 90 days