Guest Service Agent Job at Four Seasons (Hook, Hampshire)

Guest Service Agent

Four Seasons

Location:
United Kingdom , Hook, Hampshire

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a warm, professional and guest‑focused Casual Guest Service Agent to join our Front‑of‑House team. As the first point of contact for many of our guests, you will play an essential role in delivering a seamless arrival experience, providing thoughtful assistance throughout their stay, and ensuring every interaction reflects our commitment to exceptional hospitality. You will support Reception and Guest Experience operations, handle enquiries with confidence and clarity, and create a welcoming atmosphere that sets the tone for a memorable visit. Whether assisting with check‑ins, resolving requests, or guiding guests through their stay, you will help ensure every moment feels effortless and personalised. In this role, you will collaborate closely with Front Office, Concierge, Housekeeping and other operational teams to maintain smooth daily operations and uphold the highest standards of service.

Job Responsibility:

Deliver warm, genuine and efficient service to all guests, ensuring a friendly and professional welcome at every interaction
Support the check‑in and check‑out process, handling payments, documentation and information with accuracy and attention to detail
Respond to guest enquiries promptly, providing clear information and helpful solutions
Assist with room allocations, keys, preferences and special requests to ensure personalised stays
Maintain a polished, organised and well‑presented front desk environment
Handle telephone and email enquiries, managing messages, bookings and follow‑up actions
Liaise closely with Housekeeping, Concierge and other departments to coordinate guest needs and maintain smooth operations
Proactively identify guest needs, offering assistance and recommendations before being asked
Resolve guest issues with professionalism, empathy and discretion
Uphold brand standards, core values and operational procedures at all times

Requirements:

Previous experience in a Front Office, Guest Services or customer‑facing role, ideally within a hotel or hospitality environment
A genuine passion for service and creating memorable guest experiences
Excellent communication skills with a warm, confident and approachable manner
Strong organisational skills and the ability to multitask in a dynamic environment
Confidence in handling systems, enquiries and guest information with accuracy
A proactive, solution‑driven mindset with the ability to remain calm under pressure
Positive energy, teamwork and a commitment to going the extra mile
Flexibility to work shifts, weekends and holidays based on business needs

Nice to have:

Additional languages are an advantage but not essential

What we offer:

A supportive, inclusive and team‑focused working environment
Flexible casual shifts to fit around your availability and business requirements
Training and development opportunities to help you grow your hospitality skills
Complimentary meals while on duty
Uniform provided, with complimentary dry cleaning
Access to staff recognition programmes and social events
Opportunities to develop your career across the wider operation
Employee wellbeing initiatives and access to support tools

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Parttime

Work Type:

On-site work

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