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My NRMA Logo My NRMA · Hospitality and Tourism

Guest Service Agent

Australia, Coles Bay · Job Posted February 19, 2026
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Job Description

With your experience, create an impact on our guests in this hands-on and detail orientated role. Ensure our guests have a great experience and make holiday memories. You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories.

Job Responsibility

  • Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
  • Answer phone and email enquires promptly and professionally
  • Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

Requirements

  • Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
  • A reputation for providing excellent customer service, engaging in great conversations with our guests
  • A vibrant attitude with the ability to work effectively as part of a busy team
  • Certificate II in Hospitality (Operations) or equivalent experience
  • Problem solving skills including the ability to apply mathematical skills in a workplace context
  • Valid Responsible Service of Alcohol Certificate
  • Possess a Do Food Safely Certificate of completion

What we offer

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us
  • Staff accommodation and meals package available
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