Guest Service Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Indonesia, Nusa Dua Bali

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Guest Service Agent position at The Westin Resort Nusa Dua Bali, responsible for handling guest inquiries, maintaining records, operating office equipment, and providing excellent customer service while upholding Marriott's standards and values.

Job Responsibility:

Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Perform other reasonable job duties as requested by Supervisors

Requirements:

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball
Update records, files, reservations
Answer inquiries from guests
Transmit information or documents using computer, mail, or facsimile machine
Operate standard office equipment
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail
Create and maintain computer- and paper-based filing systems
Compile, copy, sort, and file records
Enter and locate work-related information using computers and/or point of sale systems
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to concerns of other employees
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice to have:

Passionate
Active and takes pride in maintaining well-being
Optimistic
Adventurous

What we offer:

Equal opportunity employment
Valued and celebrated unique backgrounds
Commitment to non-discrimination
Empowering work environment
Wellness programming

Additional Information:

Job Posted:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Agent