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Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Service Agent

United States of America, Boston 32.85 USD / Hour · Job Posted February 18, 2026
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Job Description

Join our Forbes Five-Star team and take your career to the next level at Four Seasons Hotel One Dalton Street, Boston! We are seeking individuals who are passionate about hospitality to join our Front Office team as a Guest Service Agent.

Job Responsibility

  • Check in guest in an efficient and friendly manner, using guest name whenever possible
  • Assure that guest is assigned type of room requested and the correct rate is charged
  • Arrange for luggage to be delivered to guest room and issues correct keys to the guest
  • Check out guest at end of stay and ascertain guest satisfaction
  • Collect keys, posts late charges and presents bill upon check out
  • Settle bill accurately through credit card or cash transaction
  • Maintain a balanced bank assigned by the hotel
  • Email the guest regarding any late charges processed to their account after their check-out (when proper email is available)
  • Make change, cashes checks, exchanges foreign currency
  • Reconcile all transactions at the close of each shift and to cash out
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Ability to work, weekend, nights and holidays

Requirements

  • High School Degree preferred
  • 2 Years in a front desk role or 2 years’ luxury customer service experience necessary
  • Requires reading, writing and oral proficiency in the English language
  • Must already be legally permitted to work in the United States

What we offer

  • FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
  • 401(k) Retirement Matching Plan
  • Ability to experience our hotels as a guest through the Employee Travel program
  • Highly competitive salaries and incentives
  • Educational assistance programs, as well as in-house training workshop for all employees
  • Complimentary Life insurance
  • Vacation & Paid Sick Time Off
  • Complimentary Employee Meals
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