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PM Hotel Group Logo PM Hotel Group · Hospitality and Tourism

Guest Service Agent

United States, Irving · Job Posted May 04, 2026
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Job Description

In addition to spreading joy, you’ll ensure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in making that happen. We’re looking for someone ready to OWN the front desk. This is a Full-time position offering 30-40 hours per week, with availability required 5-6 days per week. Most shifts will be PM, with some AM shifts based on availability.

Job Responsibility

  • Deliver a refined and personalized guest experience from check-in to check-out
  • Maintain a gracious, composed, and professional demeanor in a fast-paced environment
  • Anticipate guest needs and provide thoughtful recommendations on local dining, entertainment, and cultural experiences
  • Accurately and discreetly manage transactions and guest accounts
  • Utilize property management systems and technology with efficiency and precision
  • Handle guest inquiries and concerns with care, discretion, and a solutions-oriented approach

Requirements

  • High School diploma or equivalent required
  • hospitality experience preferred (3–6 months or more)
  • Exceptional interpersonal and communication skills
  • A natural ability to connect with guests while maintaining professionalism and discretion
  • Strong organizational skills and the ability to multitask under pressure
  • A genuine passion for delivering elevated service experiences
  • You must be able to work a flexible schedule, including nights, weekends, and holidays

What we offer

  • great pay
  • hotel discounts
  • the chance to be part of a growing hotel company
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