Guest Service Agent

• Welcome guests, provide room escorting, handle all guest interactions across multiple channels, in person, phone, email, and chat, ensuring a seamless and professional experience in multiple languages
• Engage with guests throughout the property, lobby, F&B outlets, offering guidance, assistance, and personalized recommendations, while actively promoting internal outlets and curated external experiences
• Manage guest requests and reservations across the full guest journey, from pre-arrival to post-departure, including restaurant bookings, transportation, and concierge-style support
• Respond promptly and effectively to guest needs, ensuring clarity, personalization, and consistency across all touchpoints
• Log guest preferences, interactions, and follow-up tasks into Four Seasons systems to support recognition and personalization
• Assist other departments during peak periods, ensuring continuity of guest service and smooth cross-functional collaboration
• Own service recovery efforts by addressing guest concerns with empathy, taking corrective action, and ensuring appropriate follow-up
• Support daily operational planning by coordinating guest requests, compiling information, and contributing to internal briefing notes

• One+ years of experience within a luxury hotel or similar high-end hospitality environment
• Ability to support luggage handling
• Excellent interpersonal and communication skills, with the ability to engage guests effectively across different channels and create genuine connections
• Strong cross-cultural sensitivity and a natural customer-service orientation, with the ability to adapt to diverse guest needs
• A guest-centric mindset with a deep understanding of personalization, guest journey management, and emotional engagement
• Confidence in interacting with guests in multiple languages, both verbally and in writing (email/chat)
• Passion for delivering intuitive and memorable experiences, enriched with warmth, empathy, and attention to detail
• Strong organizational skills and the ability to multitask in a fast-paced environment while maintaining accuracy and poise
• Fluency in English and Italian

Additional languages are a strong advantage

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals