Guest Service Agent

• process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• secure payment
• activate/reissue room keys
• resolve guest calls
• anticipate guests' service needs, including asking questions of guests to better understand their needs
• watching/listening to guest preferences and acting on them whenever possible
• maintain customer loyalty through the innovative resolution of issues
• contact appropriate individual or department as necessary to resolve guest call, request, or problem
• process room service orders
• answer questions on menu selection
• record transactions in point-of-sale system
• process payment
• run cashier reports at end of shift
• up sell and promote venues

• 2+ years customer service experience as a Guest Service Agent
• exceptional interpersonal communication skills
• thorough follow up, strong attention to detail and problem-solving skills
• excellent time management and organizational skills
• ability to emotionally connect with guests and provide superior levels of service
• conflict resolution experience
• flexibility to work on a 24-hour rotating roster including public holidays and weekends
• experience of OPERA property management system is a distinct advantage
• must have full working rights for Australia

experience of OPERA property management system

• diverse workforce
• inclusive, people-first culture
• non-discrimination on any protected basis such as disability and veteran status