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Guest Service Agent

mynrma.com.au Logo

My NRMA

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Location:
Australia , Cradle Mountain

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

With your experience, create an impact on our guests in this hands-on and detail orientated role. Ensure our guests have a great experience and make holiday memories. Staff accommodation and meals package available.

Job Responsibility:

  • Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
  • Answer phone and email enquires promptly and professionally
  • Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met
  • Complete end-of-day procedures, including accurate financial reconciliation and reporting
  • Perform night audit tasks to ensure operational and financial accuracy

Requirements:

  • Strong experience in delivering outstanding guest service
  • Familiarity in booking systems such as NewBook, RoomMaster, Opera, or similar
  • Demonstrated night audit experience
  • A genuine passion for creating memorable guest experiences
  • A positive, proactive attitude and the ability to work collaboratively
  • Certificate II in Hospitality (Operations) or equivalent practical experience
  • Strong financial skills, including accurate cash handling and daily reconciliation
  • Effective problem-solving abilities, with confidence in applying mathematical skills
  • A current Responsible Service of Alcohol (RSA) certificate
  • Reliable transport and a valid driver’s licence
What we offer:
  • Progressive flexibility and well-being benefits
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career
  • Staff accommodation and meals package available

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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