Guest Service Agent Job at Marriott Bonvoy (Orlando)

Guest Service Agent

Marriott Bonvoy

Location:
United States , Orlando

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

15.00 USD / Hour

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Job Description:

The Guest Services Agent is responsible for providing outstanding service to hotel guests throughout their stay. This role includes handling check-ins and check-outs, processing reservations and payments, responding to guest inquiries, and ensuring a positive guest experience. The Guest Services Agent represents the hotel’s brand standards and is expected to maintain a professional, friendly, and helpful demeanor at all times.

Job Responsibility:

Greet and assist guests in a courteous and professional manner
Process guest check-ins and check-outs accurately
Handle room assignments, reservations, and billing transactions
Respond to guest requests, questions, and concerns promptly
Resolve guest issues or escalate them to management when needed
Follow hotel policies, procedures, and brand standards
Maintain cleanliness and organization of the front desk area
Communicate important guest and shift information to supervisors
Promote hotel services, amenities, and local attractions
Protect guest privacy and maintain confidentiality

Requirements:

Previous customer service or hotel front desk experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Professional appearance and positive attitude
Reliable attendance and punctuality
Basic computer skills and ability to learn hotel systems (Opera preferred)
Ability to work flexible schedules, including weekends and holidays
Ability to stand for extended periods of time
Ability to lift up to 25 lbs if necessary
Lightspeed PMS knowledge preferred

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 31, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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