Guest Service Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Melbourne

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join us as a Guest Service Agent to feel empowered by career growth opportunities in a people-first environment. Assist guests through check-in and departure processes, handle enquiries, support front office operations, and create distinctive guest experiences.

Job Responsibility:

Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries, engage and inspire guests through each guest experience
Support the front office team in general operational tasks
Take guest reservations and perform cash handling & credit card responsibilities
Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Flexible working hours & locations
Time off to pursue your passion through sabbatical leave
Paid leave during your birthday month
Internationally recognised training programs
Unlimited strategic development and exciting career opportunities within the Marriott International group
Employee Assistance Program
Employee Referral Incentives

Additional Information:

Job Posted:
November 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Service Agent