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IAG GBS Logo IAG GBS · Hospitality and Tourism

Guest Service Agent

United Arab Emirates, Dubai · Job Posted January 05, 2026
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Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

Job Responsibility

  • Welcomes guests and takes care of them from their arrival through to departure
  • Maintain cashier float and ensure accurate daily report of all money received
  • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
  • Helps meet the department's quantitative targets through his/her sales efforts
  • Helps encourage guest loyalty by developing friendly, personalized relationships
  • Ensures that administrative procedures never take priority over guest relations
  • Anticipates guests' needs and takes them into consideration
  • Deals swiftly, efficiently and sensitively to guest complaints and follows through
  • Ensure front desk work area is kept clean and in an orderly state at all time

Requirements

  • Service focused personality is essential
  • experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English
  • additional languages are a plus
  • Bachelors or diplomas/certifications are required
  • Relevant experience is a must with in Hotel industry

Nice to have

additional languages are a plus

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