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Guest Service Agent

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Fairmont Le Manoir Richelieu

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Location:
New Zealand , Queenstown

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

27.78 - 28.53 NZD / Hour
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Job Description:

Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

Job Responsibility:

  • Provide efficient, friendly and professional service to all guests
  • Take initiative to ensure positive and productive customer interactions
  • Take a positive problem solving approach
  • Welcome guests and impact all touch points of the Guest Journey
  • Assist in the management of the Front Office operation
  • Provide high standard of service
  • Co-Ordinate Group arrivals, departures and check-ins
  • Greet, check-in and assist guests
  • Ensure professionalism and accuracy with information and billing
  • Follow procedures for cash and security on front desk
  • Ensure reservations have correct tariffs and up-sells
  • Supervise guest arrivals, departures and baggage handling
  • Supervise the Hotel’s valet service
  • Attend to guest or management messages
  • Manage Lost Property
  • Manage the Courier function
  • Co-ordinate and participate in quality steps to monitor guest satisfaction
  • Be pro-active in promoting on-side facilities
  • Promote seasonal activities and promotions
  • Liaise with Maintenance and other hotel departments
  • Liaise with activity organisations and agents
  • Provide expertise and support within other Hotel departments including Food & Beverage and Housekeeping

Requirements:

  • 1 year previous experience within Hotel Guest Services Front Office area
  • Proficiency in Opera or other PMS would be highly advantageous
  • Strong communication skills
  • Understanding of luxury guest expectations
  • Ability to manage time and tasks effectively
  • Immaculate grooming and personal presentation
  • Clean police record
  • Flexibility around working weekends and public holidays
  • Morning, Day and Evening work as required
What we offer:
  • Daily staff meals provided
  • Loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
  • Ongoing reward and recognition incentives and awards
  • Opportunities for further development and worldwide career progression within Accor
  • Work for a world-leading Global hotel company
  • Refer a friend incentive
  • Supportive and friendly team working environment
  • Uniform and dry cleaning

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Parttime
Work Type:
On-site work
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